Please help me find the best direction to reactivating my account
Hello everyone!
Starting the year with the unfortunate - if anyone can please give me the best direction to handle this or tips!
Just some background information - back in 2020/2021 I opened my first Amazon account. Opened it under an individual and included a EIN only which is listed as a sole proprietor. I sold on that account FBM products only until the end of 2021 and from Nov 2021 till the beginning of 2022, had 1 FBA product. I decided to stop selling on Amazon for a bit but kept this account opened because the 1 FBA product I did sell, I had removable orders schedule and inventory that amazon was checking if can be sellable after returns. Everything THEN was in good standing.
Fast forward to 2023 I decided to get back into Amazon - this time as I now have much more experience (my wife has been selling since 2021) I opened an Amazon Seller's account under an LLC S-Corp and after just a couple of months received this email (See 1st and 2nd screenshot). What happened was I left inventory by mistake in FBM listings, people placed orders - I never shipped, and so forth. They sent an email to me back in the beginning of 2022 that my account was deactivated because of those orders, and I never took care of it. It would have to just be a few orders since I can only see my orders in the archived report only and I do see orders for 1/2 months that I know I was not selling then.
My question is - how do I get this account in good standing first, either reactivated and closed or just closed?The information they request for me (see 3rd screenshot) to appeal is impossible as I've mentioned I have not sold anything since 2022. So I have no tracking information to provide for them.
In my appeal, I've sent them my EIN letter, bank statements, and explained to them that I have not been selling since 2022 and I just want to get this account in good standing so I can close it. Of course that was not good enough and they sent the same email again requesting tracking from my orders on the Seller account and if I'm an EasyShip seller - to do it that way.
How can I get this resolved? Should I take a different direction and maybe show them that this old account was a sole proprietor and the account they connected it to is registered as an LLC? Make a business transfer agreement or contract termination and give that to them?
I just don't see them understanding that it's been 2 years since this issue and unfortunately now I want to take care of it. So trying to go the correct route then is not going to work years later when this business has not been active since then...
Please help me find the best direction to reactivating my account
Hello everyone!
Starting the year with the unfortunate - if anyone can please give me the best direction to handle this or tips!
Just some background information - back in 2020/2021 I opened my first Amazon account. Opened it under an individual and included a EIN only which is listed as a sole proprietor. I sold on that account FBM products only until the end of 2021 and from Nov 2021 till the beginning of 2022, had 1 FBA product. I decided to stop selling on Amazon for a bit but kept this account opened because the 1 FBA product I did sell, I had removable orders schedule and inventory that amazon was checking if can be sellable after returns. Everything THEN was in good standing.
Fast forward to 2023 I decided to get back into Amazon - this time as I now have much more experience (my wife has been selling since 2021) I opened an Amazon Seller's account under an LLC S-Corp and after just a couple of months received this email (See 1st and 2nd screenshot). What happened was I left inventory by mistake in FBM listings, people placed orders - I never shipped, and so forth. They sent an email to me back in the beginning of 2022 that my account was deactivated because of those orders, and I never took care of it. It would have to just be a few orders since I can only see my orders in the archived report only and I do see orders for 1/2 months that I know I was not selling then.
My question is - how do I get this account in good standing first, either reactivated and closed or just closed?The information they request for me (see 3rd screenshot) to appeal is impossible as I've mentioned I have not sold anything since 2022. So I have no tracking information to provide for them.
In my appeal, I've sent them my EIN letter, bank statements, and explained to them that I have not been selling since 2022 and I just want to get this account in good standing so I can close it. Of course that was not good enough and they sent the same email again requesting tracking from my orders on the Seller account and if I'm an EasyShip seller - to do it that way.
How can I get this resolved? Should I take a different direction and maybe show them that this old account was a sole proprietor and the account they connected it to is registered as an LLC? Make a business transfer agreement or contract termination and give that to them?
I just don't see them understanding that it's been 2 years since this issue and unfortunately now I want to take care of it. So trying to go the correct route then is not going to work years later when this business has not been active since then...
4 replies
Seller_rI7BZIczK8iAC
I did just overfly your wall and my opinion is as follows:
Not at all, because
Amazon doesn't forgive. Here they suspend seller accounts for having listed brands without "Letter of Authorization" TEN YEARS AGO....
Since you can not reactivate this account, you can't create another one and thus never again sell on Amazon. Nor can you close that account.
You can pay some Amazon agency to better understand your issue and maybe help you. Here we are other sellers and share just our experience from what we read in this forum. And it's too much to ask us to read so much text, to understand the issue and to suggest a magic solution.
Emet_Amazon
Hello @Seller_6H4OGNyCuGHew,
Thank you for posting your concerns with your account deactivation.
Just some background information - back in 2020/2021 I opened my first Amazon account. Opened it under an individual and included a EIN only which is listed as a sole proprietor. I sold on that account FBM products only until the end of 2021 and from Nov 2021 till the beginning of 2022, had 1 FBA product. I decided to stop selling on Amazon for a bit but kept this account opened because the 1 FBA product I did sell, I had removable orders schedule and inventory that amazon was checking if can be sellable after returns. Everything THEN was in good standing.
Fast forward to 2023 I decided to get back into Amazon - this time as I now have much more experience (my wife has been selling since 2021) I opened an Amazon Seller's account under an LLC S-Corp and after just a couple of months received this email (See 1st and 2nd screenshot). What happened was I left inventory by mistake in FBM listings, people placed orders - I never shipped, and so forth. They sent an email to me back in the beginning of 2022 that my account was deactivated because of those orders, and I never took care of it. It would have to just be a few orders since I can only see my orders in the archived report only and I do see orders for 1/2 months that I know I was not selling then.
As noted in your explanation and screenshots, your newer account was deactivated for being associated to the original store which requires proof of fulfillment for orders received along with an explanation of the situation. When an account is deactivated for a multiple account policy, you have two paths available. Proof of separation including documents that may not be available in your situation, the other option is to ensure the associated store is in an active status.
As mentioned by @Seller_rI7BZIczK8iAC, you will need to provide the required information to ensure the original account is in an active status. Once we can verify the tracking information and have enough reassurance to reactivate that store, you will then need to navigate back to this store to acknowledge it's reactivation. Are you able to gather proof of fulfillment or tracking evidence to address the concern?
Here @Seller_rI7BZIczK8iAC also mentioned a very valuable suggestion to help avoid the deactivation of further accounts. You may also want to review our seller university video on how to maintain compliance with this policy.
At this time the stores are ineligible for closure due to the ongoing deactivation in both stores. Per our account closure policy under step 6:
- Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.
Once the situation is resolved, and the accounts are in a normal status, you can follow this policy page to properly close the account. Attempting to close the store through our customer service teams while deactivated has in the past resulted in the inability to log into the account again, compounding the situation and making it nearly impossible to address.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
