Toy Safety Compliance: ASTM F963-23
Hello
We are a manufacturer/brand owner. As such we switched all testing to ASTM F963-23, per CSPC guidelines. This test REPLACES ASTM F963-17, which should no longer be valid.
However we are having some issues launching new products, with Compliance demanding test ASTM F963-17.
Has anyone experienced anything similar? Any insights? If someone from Amazon is monitoring we have filed multiple cases, including with SAS Core, but still have no idea why our tests are being rejected.
Thanks
Toy Safety Compliance: ASTM F963-23
Hello
We are a manufacturer/brand owner. As such we switched all testing to ASTM F963-23, per CSPC guidelines. This test REPLACES ASTM F963-17, which should no longer be valid.
However we are having some issues launching new products, with Compliance demanding test ASTM F963-17.
Has anyone experienced anything similar? Any insights? If someone from Amazon is monitoring we have filed multiple cases, including with SAS Core, but still have no idea why our tests are being rejected.
Thanks
3 replies
Manny_Amazon
Hello @Seller_UI9BSNjIsDmZu,
Thanks for posting to the Forums. I've reviewed the details, and see that case 16323102401 is currently open. I'd recommend giving more time for the team to research the issue and get back to you in the case. If you see that the case resolves and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
Seller_Vlx6uGWjPaRX4
I ama dealing with the same issue for 5 months and keep getting rejected for the same reason. Amazon policy is even mentioning f963-23 and still these smartest people are rejecting my case. Ridiculous.
