Buyer fruadently returned a pair of dirty socks instead of the item sold
Hello
I just recieved a returned from the buyer. I sold a pair of running gloves FBM and the customer returned a pair of used dirty socks. I'm assuming Amazon generates a automated refund once the package shows I received it. What do I do next?
Buyer fruadently returned a pair of dirty socks instead of the item sold
Hello
I just recieved a returned from the buyer. I sold a pair of running gloves FBM and the customer returned a pair of used dirty socks. I'm assuming Amazon generates a automated refund once the package shows I received it. What do I do next?
4 replies
Seller_WAZNnMBpd99sI
If it is under $100, Amazon would normally have refunded in full when return shipment label was scanned by USPS/UPS.
(and billed you for the shipping label)
You can now open a Safe-T Claim with pictures of the smelly socks (well use a good description to impart the sense of smell vocabularily), and the shipping package and most importantly the shipping label.
However if the order was over $100, you would issue a 100% restock fee as "materially different" item returned.
Tatiana_Amazon
Hi @Seller_TuFvMVuwMjqoK,
Tatiana from Amazon here -- I'm just coming across your post. I see that @Seller_WAZNnMBpd99sI has already given some information and advice on this return. I just wanted to support that by providing a couple of help pages on Safe-T claims and restocking fees:
- Reimbursement policy for prepaid return labels in the seller-fulfilled network
- Guidelines for charging restocking fees
Let us know if you have any other questions.
Tatiana
