Shipping Status Not Updating as Delivered Despite DHL Tracking Showing Delivered
Hi everyone,
We've recently encountered an issue with our FBA shipments using DHL Express. Even though the DHL tracking shows that the package has been delivered, the delivery status on the customer side isn't updating in their Amazon account. This can be confusing for our customers, as they are unable to see the "Delivered" status for their orders. The customer now can't create a return label or is trying to get the items for free
Has anyone else experienced this problem? If so, were you able to resolve it, and how? Any insights or advice would be much appreciated.
Shipping Status Not Updating as Delivered Despite DHL Tracking Showing Delivered
Hi everyone,
We've recently encountered an issue with our FBA shipments using DHL Express. Even though the DHL tracking shows that the package has been delivered, the delivery status on the customer side isn't updating in their Amazon account. This can be confusing for our customers, as they are unable to see the "Delivered" status for their orders. The customer now can't create a return label or is trying to get the items for free
Has anyone else experienced this problem? If so, were you able to resolve it, and how? Any insights or advice would be much appreciated.
13 replies
Dominic_Amazon
Hi @Seller_kVsXYS5f3lydO,
Dominic from Amazon, I have not seen this before. Can you please share a few order ids and/or case ID's? I will review on my side and if necessary escalate internally.
Best,
Dominic
