Customer Review Policy violations
Customer reviews policy violation (correspondence with customers to write or change reviews)
Based on your Account Health Rating, your account is at risk of imminent deactivation. We’ve found that you may have corresponded with customers to influence their reviews on one or more of your products, which is a critical violation. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with the "Funds Withholding Policy":
https://sellercentral.amazon.com/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6
Why did I receive this message?
All sellers on Amazon are expected to follow Amazon selling policies and Seller Code of Conduct. Asking customers to write positive reviews on your products or to remove or modify negative reviews is against our customer product reviews policy. This violation has a negative impact on your account health and, if left unaddressed, it may lead to account deactivation. Sellers are not allowed to manipulate customer reviews or ratings. This Amazon policy prohibits activities such as:
-- Offering to provide a refund or reimbursement after the buyer writes a review, which includes reimbursement via a non-Amazon payment method. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using third-party services, websites, or social media groups.
-- Asking a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.
-- Diverting negative reviews to be sent to them or to a different feedback mechanism while positive reviews are sent to Amazon.
Please help I have appealed and within 10 mins got a below reply:
We received your submission but do not have enough information to remove the warning from your account at this time.
To remove the warning and restore your listings, please send us the following:
-- Contact information such as name, email address, and website, of any third parties that you engaged to obtain prohibited reviews or manipulate reviews.
-- Identifying information for any customer accounts that you or a third party used to post prohibited reviews.
-- List of any prohibited reviews that you obtained. Please provide active review IDs or review links of those reviews. Review ID example: RVBTR9XXXXMM. Review link example: https://www.amazon.com/gp/customer-reviews/RVBTR9XXXXMM
-- Documentation such as emails or receipts from any such third party confirming that you used their service.
-- A detailed plan that explains how you will prevent customer reviews manipulation in the future.
-- Examples of any prohibited IDs sent using the buyer – seller messaging platform.
Customer Review Policy violations
Customer reviews policy violation (correspondence with customers to write or change reviews)
Based on your Account Health Rating, your account is at risk of imminent deactivation. We’ve found that you may have corresponded with customers to influence their reviews on one or more of your products, which is a critical violation. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with the "Funds Withholding Policy":
https://sellercentral.amazon.com/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6
Why did I receive this message?
All sellers on Amazon are expected to follow Amazon selling policies and Seller Code of Conduct. Asking customers to write positive reviews on your products or to remove or modify negative reviews is against our customer product reviews policy. This violation has a negative impact on your account health and, if left unaddressed, it may lead to account deactivation. Sellers are not allowed to manipulate customer reviews or ratings. This Amazon policy prohibits activities such as:
-- Offering to provide a refund or reimbursement after the buyer writes a review, which includes reimbursement via a non-Amazon payment method. This could be done via buyer-seller messaging on Amazon or directly contacting customers or using third-party services, websites, or social media groups.
-- Asking a reviewer to change or remove their review. They might also offer a refund or other compensation to a reviewer in exchange for doing so.
-- Diverting negative reviews to be sent to them or to a different feedback mechanism while positive reviews are sent to Amazon.
Please help I have appealed and within 10 mins got a below reply:
We received your submission but do not have enough information to remove the warning from your account at this time.
To remove the warning and restore your listings, please send us the following:
-- Contact information such as name, email address, and website, of any third parties that you engaged to obtain prohibited reviews or manipulate reviews.
-- Identifying information for any customer accounts that you or a third party used to post prohibited reviews.
-- List of any prohibited reviews that you obtained. Please provide active review IDs or review links of those reviews. Review ID example: RVBTR9XXXXMM. Review link example: https://www.amazon.com/gp/customer-reviews/RVBTR9XXXXMM
-- Documentation such as emails or receipts from any such third party confirming that you used their service.
-- A detailed plan that explains how you will prevent customer reviews manipulation in the future.
-- Examples of any prohibited IDs sent using the buyer – seller messaging platform.
16 replies
Seller_LImVvUWeyiCfQ
Of all the sins you can commit against Amazon, this is among the worst.
What exactly did you do?
Post the appeal you sent.
Seller_2tJwt9xaphnzo
Can someone help me?
@Glenn_Amazon
@Atlas_Amazon
@Emet_Amazon
@Sonny_Amazon
@Troy_Amazon
@Julia_Amazon
@Stevie_Amazon
Seller_D9YV60dg332Wz
You can use 5w1h template, like when where what who why, and how.
What: What did you do to violate the policy
Where: By Email message or phone or socila media？
When: When do you do it？(Exact date)
Who: For which order or exact customer?
Why: Why do you do that?
How: What will you do to avoid same violations in the future?
Don't worry, if this is your first time to violate the policy, Amazon will forgive you: ) Good luck.
Seller_2tJwt9xaphnzo
Resolved Policy Violation Nil (No Threat for Deactivation) Appealed and Accepted Simple if done anything wrong accept and write preventive measures. Mine mistake was not too big so took only 24 hrs to resolve.
Seller_HZhw5nFKt9X0Z
I have the answer, Amazon wants to know, you understand what you did is not allowed
Your appeal you should write a 3 step essay
1) Root Cause, simple, what did you do?
Example of a root cause: (I messaged a customer with this order id 111-1111111--1111111 and asked them to update the bad review they left in return I would offer them a full refund)
2) Correct of measures: What did you do to correct this issued?
3) Prevent of measures: What will you do to AMKE SURE THIS NEVER HAPPENS AGAIN, in another words Y should Amazon trust you?
Be honest, they already know what you did, if it is more than one order, put all orders you did it with, all order numbers in your essay, maybe you called the customer, write that too.
If you are honest and your 3 step is GOOD, your back, make sure they know you know the policy, short and sweet, but may be long in your case.
Good Luck
Troy_Amazon
Hi @Seller_2tJwt9xaphnzo,
Thank you for your post. I understand you are dealing with a policy violation for which you have successfully appealed. I am glad you were able to get a positive outcome for this issue. Going forward, you will want to implement the preventative measures you shared within your appeal. I have also included help pages to guide you regarding Buyer-Seller messaging and our review policies to assist with your future endeavors.
- Customer product reviews policies
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
