Customer left a negative review because they are waiting for their money back but didn't even initiate a return and amazon support doesn't help. Does Amazon not care about customers leaving false negative reviews?
A customer left a 2 star review with "STILL HAVENT GOTTEN MY MONEY BACK" but hasn't even initiated a return. I contacted customer support, emailed the customer, and opened multiple cases and they say the same thing to just request removal and of course it isn't removed because it isn't against their policy. Is Amazon just going to let customers even other sellers leave negative feedback on our stores?
Customer left a negative review because they are waiting for their money back but didn't even initiate a return and amazon support doesn't help. Does Amazon not care about customers leaving false negative reviews?
A customer left a 2 star review with "STILL HAVENT GOTTEN MY MONEY BACK" but hasn't even initiated a return. I contacted customer support, emailed the customer, and opened multiple cases and they say the same thing to just request removal and of course it isn't removed because it isn't against their policy. Is Amazon just going to let customers even other sellers leave negative feedback on our stores?
2 replies
Atlas_Amazon
Hello @Seller_V05GkNlVzKZ2l
Thank you for the information provided regarding the issues on the account regarding the feedback removal. I understand that you have attempted to work with our team to have it removed. Would you be able to share any type of case information for us to further review?
I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread with any future questions or updates regarding this situation.
Best,
Atlas
Josh_Amazon
Hello @Seller_V05GkNlVzKZ2l,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have with this negative feedback from this customer that requested the refund but didn't initiate the return. You mentioned that you have contacted Seller Support for this, can you please share with me any related cases ID so i can review further?
Kind regards,
-Josh
