Amazon Ai generated text from customer reviews is giving out false information
Amazon Ai Generated Text from Customer Review is leaving out positive reviews and only summarizing negative reviews. Because of that it is putting a "stop" sign emoji on our product that is harming our sales and making unfair playing field for the sellers.
is anyone facing this?
Amazon Ai generated text from customer reviews is giving out false information
Amazon Ai Generated Text from Customer Review is leaving out positive reviews and only summarizing negative reviews. Because of that it is putting a "stop" sign emoji on our product that is harming our sales and making unfair playing field for the sellers.
is anyone facing this?
8 replies
Seller_0NWKGWho0X5F0
@Seller_ctmoP8Vw3rAvWYes we have encountered same problem. Our case has been transferred to an internal team. It seems based on other peoples same experiences amazon removes the AI generated tool and regenerates it to hopefully make the fix. Here is our post about it. https://sellercentral.amazon.com/seller-forums/discussions/t/2dd61902-8531-49e0-85e7-73bab23d64cc?postId=1042b490-fa62-47dc-9b3e-d3c551b19eab
Cooper_Amazon
Good Morning @Seller_ctmoP8Vw3rAvW
I took a look into the several cases you created with Selling Partner Support regarding the Customer Review Highlight Tool and reached out to the appropriate team for reviewing this issue. Hopefully they can provide us with an update within the next few business days. Until then, have a fantastic rest of the week. Look forward to following up with you soon.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_ctmoP8Vw3rAvW,
It looks like the team was able to remove the Customer Review Highlights summary for your ASIN yesterday for updates based on your feedback of the tool. Please let us know if you have any additional questions. Have a wonderful Wednesday! 😊
Cheers, Cooper_Amazon
