US - Food and Product Safety - ASIN: B0BWMZM7LM

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Seller_n3KMo5jpiYTqR

US - Food and Product Safety - ASIN: B0BWMZM7LM

Dear Amazon Product Safety Team,​​

We appreciate your response and understand Amazon's commitment to customer safety. However, we have compelling evidence demonstrating this is a case of ​​misclassified product prohibition​​, and we respectfully request reevaluation based on the following points:

1. ​​Clear Product Category Misidentification​​

Our Y11PRO electric scooter (ASIN: B0BWMZM7LM) is being ​​erroneously flagged as a safety risk​​ due to:

​​Category confusion​​: Likely mistaken for prohibited battery-powered toys (e.g., hoverboards) or button battery products

​​Actual classification​​: Properly listed under Sports & Outdoors > Outdoor Recreation > Scooters & Electric Scooters (Category ID: 3403201)

​​Approved precedent​​: 50+ identical e-mobility devices from brands remain active.

2. ​​Certified Safety Compliance Documentation​​

All safety certifications were ​​pre-approved by Amazon Compliance Team​​:

​​Electrical Safety​​: UL 2272 Certification (Report# HUAX240628083KR)

​​EMC Compliance​​: EN 17128:2020 (CE# HUAX250225041KC)

3. ​​Sales on Amazon USA

​​500+ units sold​​ on Amazon US, ​​FBA inventory inspection records​​ show no safety defects (FNSKU: X003T2ITMX)

4. ​​Request for Clarification & Resolution​​

If specific safety concerns exist, we kindly ask for:

Detailed violation explanation per Amazon Policy 5.13 - E-Mobility Devices.

Opportunity to address any unstated compliance requirements verification.

This product fully complies with all applicable regulations and Amazon policies. Please help solve the issues.

Thank you.

@Cooper_Amazon @Michelle_Amazon @Manny_Amazon @Levi_Dylan_Amazon @Atlas_Amazon @Emet_Amazon @Glenn_Amazon @KJ_Amazon

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6 replies
Tags:Product compliance, Product safety, Regulations & standards
01
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6 replies
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Seller_z3XfkorVSmnEY

create a case with this information, then if no answer, post the case number and tag a mod.

10
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Seller_4zBzdtgCyS9EI

Buyer reviews stating safety concerns?

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Seller_n3KMo5jpiYTqR
​​500+ units sold​​ on Amazon
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10
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Glenn_Amazon

Hi there @Seller_n3KMo5jpiYTqR,

I'm looking into the options associated with this ASIN but please note I may not be able to get further details or get your ASIN reinstated but I will see what options I can find. Once I have updates I will reach out to you here. Thank you for your understanding.

-Glenn

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