US - Food and Product Safety - ASIN: B0BWMZM7LM
Dear Amazon Product Safety Team,
We appreciate your response and understand Amazon's commitment to customer safety. However, we have compelling evidence demonstrating this is a case of misclassified product prohibition, and we respectfully request reevaluation based on the following points:
1. Clear Product Category Misidentification
Our Y11PRO electric scooter (ASIN: B0BWMZM7LM) is being erroneously flagged as a safety risk due to:
Category confusion: Likely mistaken for prohibited battery-powered toys (e.g., hoverboards) or button battery products
Actual classification: Properly listed under Sports & Outdoors > Outdoor Recreation > Scooters & Electric Scooters (Category ID: 3403201)
Approved precedent: 50+ identical e-mobility devices from brands remain active.
2. Certified Safety Compliance Documentation
All safety certifications were pre-approved by Amazon Compliance Team:
Electrical Safety: UL 2272 Certification (Report# HUAX240628083KR)
EMC Compliance: EN 17128:2020 (CE# HUAX250225041KC)
3. Sales on Amazon USA
500+ units sold on Amazon US, FBA inventory inspection records show no safety defects (FNSKU: X003T2ITMX)
4. Request for Clarification & Resolution
If specific safety concerns exist, we kindly ask for:
Detailed violation explanation per Amazon Policy 5.13 - E-Mobility Devices.
Opportunity to address any unstated compliance requirements verification.
This product fully complies with all applicable regulations and Amazon policies. Please help solve the issues.
Thank you.
@Cooper_Amazon @Michelle_Amazon @Manny_Amazon @Levi_Dylan_Amazon @Atlas_Amazon @Emet_Amazon @Glenn_Amazon @KJ_Amazon
6 replies
Seller_z3XfkorVSmnEY
create a case with this information, then if no answer, post the case number and tag a mod.
Seller_4zBzdtgCyS9EI
Buyer reviews stating safety concerns?
Glenn_Amazon
Hi there @Seller_n3KMo5jpiYTqR,
I'm looking into the options associated with this ASIN but please note I may not be able to get further details or get your ASIN reinstated but I will see what options I can find. Once I have updates I will reach out to you here. Thank you for your understanding.
-Glenn