Package delivered - Customer wants refund
USPS shows package delivered on-time to mailbox. Customer says package was not received and wants a refund. I made a claim with USPS for the lost package and USPS records show delivered. I offered to send the customer a replacement. Customer says "I’ve overextended my budget a bit and would actually like a refund instead. I just don’t need them anymore at this time." My assumption is that the customer did receive the package and is trying to get a refund. Amazon says to give refund, or risk A-Z claim and a ding on my seller account. What says you?
Package delivered - Customer wants refund
USPS shows package delivered on-time to mailbox. Customer says package was not received and wants a refund. I made a claim with USPS for the lost package and USPS records show delivered. I offered to send the customer a replacement. Customer says "I’ve overextended my budget a bit and would actually like a refund instead. I just don’t need them anymore at this time." My assumption is that the customer did receive the package and is trying to get a refund. Amazon says to give refund, or risk A-Z claim and a ding on my seller account. What says you?
1 reply
Seller_OvL8C4BJWiuS9
If you didn't use Amazon's buy shipping, then you are out of luck. You could have hand delivered it and it still wouldn't matter.
