false intellectual property complaint
Good day! Could you please advise where to turn for help with an issue? We received a complaint for intellectual property infringement from LLS, although the product in question is not their trademark, but a publicly available item that has originally belonged to another manufacturer for many years. We verified that LLS had filed a claim with the USPTO and then withdrew it (likely because they initially had no rights to this product, which I must reiterate is already well-known). How can we prove to Amazon that we haven't violated any rights and that this company has falsely complained about us?
false intellectual property complaint
Good day! Could you please advise where to turn for help with an issue? We received a complaint for intellectual property infringement from LLS, although the product in question is not their trademark, but a publicly available item that has originally belonged to another manufacturer for many years. We verified that LLS had filed a claim with the USPTO and then withdrew it (likely because they initially had no rights to this product, which I must reiterate is already well-known). How can we prove to Amazon that we haven't violated any rights and that this company has falsely complained about us?
2 replies
Steve_Amazon
Hi @Seller_aGDl1BOXT0vp4,
Steve from Amazon here, thank you for reaching out in the forums. In this situation, the only path to reinstatement is to respond to the IP violation with the documentation requested in the performance notification sent to you. This may require you to work directly with the rights owner of the reported violation, contact information can be found in the performance notification as well.
I also recommend that you provide a Letter of Authorization (LOA) with your next appeal along with valid invoices. A Letter of Authorization is a license agreement that is entered into between an owner of a trademark / design patent / copyright and a third party to authorize that third party (licensee) to use the Intellectual Property (IP), in exchange for consideration. Such an agreement outlines the ways in which the licensee may use the property owned by the licensor.
Once you submit the requested information, the team will review the documentation and make a decision on the account. Please see below for more information on our intellectual property policy and how to respond to an IP violation.
Respond to an intellectual property (IP) policy violation
Intellectual Property Policy for Sellers
Invoice requirements for when you apply to sell
Thanks,
Steve
