Account Deactivated Due to Inactivity(Need Assistance)
Hi everyone just received an email from amazon saying my account needs to be reactivated again due to inactivity(Which is strange since I was just on the site and added some more items a week ago) so I went on the site and added a new credit card and removed the old one..but still when I log into my account it tells me I need to activate the account and when I click on the link to put in my ID, Government paperwork, etc..it still tells me I need to activate the account and wont allow me to continue so not sure what to do. I wanted to message amazon but it wont let me saying i need to activate the account so not sure what I have to do
Thanks so much really appreciate it
Account Deactivated Due to Inactivity(Need Assistance)
Hi everyone just received an email from amazon saying my account needs to be reactivated again due to inactivity(Which is strange since I was just on the site and added some more items a week ago) so I went on the site and added a new credit card and removed the old one..but still when I log into my account it tells me I need to activate the account and when I click on the link to put in my ID, Government paperwork, etc..it still tells me I need to activate the account and wont allow me to continue so not sure what to do. I wanted to message amazon but it wont let me saying i need to activate the account so not sure what I have to do
Thanks so much really appreciate it
1 reply
Sandy_Amazon
Hi @Seller_IK34Et2uxtsZK
Thank you for posting to the Forums. My name is Sandy from the Amazon Community Manager team.
I understand that you are experiencing a concern whereby your account is inactive even after following the path provided for reactivation. A few sellers have also posted similar discussions. The community managers are currently contacting internal teams to investigate the situation. Once we have updates we will post on this MAIN POST.
Thank you for your patience.
Sandy
