Amazon return fraud and A-Z claim unfair outcome
Order ID: 112-8190629-3633842
The buyer received the product but was not satisfied for personal reasons. It was not damaged, defective, or inaccurately described — just a subjective dissatisfaction. That’s fine, and we respect the customer’s right to return. We immediately provided an Amazon-authorized prepaid return label through the Manage Returns page.
However, the buyer never returned the item and instead opened an A-to-Z Guarantee claim, falsely claiming the product was “not as described.”
We submitted full evidence — delivery confirmation, prepaid label, and tracking proof that the item was never sent back — but Amazon still ruled in favor of the buyer and issued a full refund, hurting our account health.
As a small seller, this decision is devastating. We fulfilled the order in good faith, followed all Amazon policies, and provided evidence every step of the way — yet we are penalized. More and more we’re seeing cases like this where customers exploit the system, keep the product, and get a full refund anyway.
It is incredibly disheartening to operate in an environment where the rules seem to favor dishonest buyers, and where seller evidence is so easily dismissed. I genuinely don’t know how we’re supposed to continue running a small business under these conditions.
I am reaching out here hoping that someone at Amazon sees this and can provide guidance or escalate this unfair decision. This situation needs to change.
@Joey_Amazon @Danny_Amazon
Amazon return fraud and A-Z claim unfair outcome
Order ID: 112-8190629-3633842
The buyer received the product but was not satisfied for personal reasons. It was not damaged, defective, or inaccurately described — just a subjective dissatisfaction. That’s fine, and we respect the customer’s right to return. We immediately provided an Amazon-authorized prepaid return label through the Manage Returns page.
However, the buyer never returned the item and instead opened an A-to-Z Guarantee claim, falsely claiming the product was “not as described.”
We submitted full evidence — delivery confirmation, prepaid label, and tracking proof that the item was never sent back — but Amazon still ruled in favor of the buyer and issued a full refund, hurting our account health.
As a small seller, this decision is devastating. We fulfilled the order in good faith, followed all Amazon policies, and provided evidence every step of the way — yet we are penalized. More and more we’re seeing cases like this where customers exploit the system, keep the product, and get a full refund anyway.
It is incredibly disheartening to operate in an environment where the rules seem to favor dishonest buyers, and where seller evidence is so easily dismissed. I genuinely don’t know how we’re supposed to continue running a small business under these conditions.
I am reaching out here hoping that someone at Amazon sees this and can provide guidance or escalate this unfair decision. This situation needs to change.
@Joey_Amazon @Danny_Amazon
1 reply
Joey_Amazon
Hey @Seller_g7Aut2tDF5RFW,
Thank you for posting here at the forums!
When you have a moment, please confirm the A to Z Claim Id, I would like to review all details associated with this case.
