Wrongly charged Inbound Placement Fee
We sent 100 units of our shipment to FBA and the Inbound Placement Fee at the time of creation of a shipment plan was $85 and nowhere was it stated that it was the estimated fee. Amazon has charged us $878. We opened a case bearing case ID 17612419381 and they are saying that the fee has been charged based on the size, weight and destinations of the product that were already known when the shipment plan was made. I want to highlight 2 things:
1. We were not informed that the placement fee showing while making the shipment plan is estimated and can be increased so ethically you do not have any right to charge extra $1 let alone $793
2. The details on the basis of which fee has been charged were already provided to Amazon at the time of making shipment plan. We have not received any warning regarding the shipment defects meaning the shipment plan has been executed as intended. If this was the to be charged fee, we should have been informed first
Wrongly charged Inbound Placement Fee
We sent 100 units of our shipment to FBA and the Inbound Placement Fee at the time of creation of a shipment plan was $85 and nowhere was it stated that it was the estimated fee. Amazon has charged us $878. We opened a case bearing case ID 17612419381 and they are saying that the fee has been charged based on the size, weight and destinations of the product that were already known when the shipment plan was made. I want to highlight 2 things:
1. We were not informed that the placement fee showing while making the shipment plan is estimated and can be increased so ethically you do not have any right to charge extra $1 let alone $793
2. The details on the basis of which fee has been charged were already provided to Amazon at the time of making shipment plan. We have not received any warning regarding the shipment defects meaning the shipment plan has been executed as intended. If this was the to be charged fee, we should have been informed first
4 replies
Seller_rI7BZIczK8iAC
How do you know that these are Inbound placement fees and not something else?
Seller_S2TvVZ2fcRKyr
Hello @Danny_Amazon@Bryce_Amazon
Can you help us out here? This is a critical matter and the Seller Support is only responding that the fee charged is correct and not addressing the issue that we have raised. If the fee charged is correct then surely we have been misguided at the time of making the shipment plan
