Hi there @Seller_mw8LIuNsF4fcv,

I appreciate you utilizing the seller forums!

Seller_mw8LIuNsF4fcv

i have received Restricted Products notification form amazon,

( This product has been identified as a supplement, consumable product, cosmetic, or topical product that makes prohibited disease claims. Products that make disease claims are prohibited from sale and listing on Amazon.)

View post

I understand you have received a restricted products policy violation and would like to understand how to address it.

Buyers trust that they can always buy with confidence on Amazon. Products offered for sale on Amazon must comply with all laws and regulations and with Amazon's policies. The sale of illegal, unsafe, or other restricted products listed on these pages, including products available only by prescription, is strictly prohibited. This also includes dietary supplements, and over-the-counter medications which also have prohibited disease claims within the product description or on the product and packaging.

Seller_mw8LIuNsF4fcv

my product is (Knee Pain Relief Patches)

View post

If this products' description or the product itself has any prohibited disease claims, then it is considered under this restricted product policy. There must not be any part of a claim anywhere in the description at all. Words such as diagnose, cure, treat, or prevent diseases will also be automatically ruled as restricted.

How do you determine what information is put on a product detail page? Are you the listing creator? Were you aware of the restricted product policies before creating or choosing this listing?

To address the violation, you either need to remove any claims from the listing or you will need to remove the listing and acknowledge the violation. If you are sure this is not a violation of the restricted product policy, please provide evidence of this through the submission portal or a case in the Help menu of seller central.

Best,

Stevie