Feedback Removal
Buyer left a negative feedback that is not true. Amazon states that it does not fit the criteria for feedback removal. I had a 5 star rating for the 7 years I have been selling on Amazon. I believe the feedback should be removed. Buyer was given a refund. She purchased two separate items, returned both and now she is asking a refund for one of the items twice because she believes she wasn't given a refund! I should not be punished because she is confused. Thank you for your help.
Order ID 111-2684757-3427429 and 111-1959430-5848220
Case #17174577001
9 replies
Manny_Amazon
Hello @Seller_21pdeqJ3agPqs,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
