Listing wrongly removed
Hi,
I need help from a channel manager to help me resolve listings being taken down wrongly due to a patent infringement complaint from a competitor. My product was designed independently, has its own patent, and have a supplier patent as well. I hired legal council and provided Amazon with an attorney opinion for non-infringement. Amazon only relisted one of my variations and rejected the case for the remaining three. This is weird because they are all the same product with different designs, and have the same complaint ID. I asked for the case to be escalated to leadership team and still waiting. I have been out of sales for 8 days so far. And even the account health specialist categorized my product as high value listing.
Can a channel manager here help me resolve these issues with Amazon and accelerate resolution please?
Listing wrongly removed
Hi,
I need help from a channel manager to help me resolve listings being taken down wrongly due to a patent infringement complaint from a competitor. My product was designed independently, has its own patent, and have a supplier patent as well. I hired legal council and provided Amazon with an attorney opinion for non-infringement. Amazon only relisted one of my variations and rejected the case for the remaining three. This is weird because they are all the same product with different designs, and have the same complaint ID. I asked for the case to be escalated to leadership team and still waiting. I have been out of sales for 8 days so far. And even the account health specialist categorized my product as high value listing.
Can a channel manager here help me resolve these issues with Amazon and accelerate resolution please?
3 replies
Atlas_Amazon
Hello @Seller_wkOj5LbxAMfoF
Can a channel manager here help me resolve these issues with Amazon and accelerate resolution please?
Thank you for the information provided regarding the recent issues you have encountered with the patent infringement. I understand that our team was able to reinstate one of the ASINs with the letter of non-infringement you provided, but the other three have remained down. I do want to offer support as I know this can be difficult to navigate, so I went ahead and communicated with another team regarding this situation.
I was able to find where our team was actively reviewing your situation. At this time, there is not any information to provide guidance on, but I will continue to monitor for any updates that do become available. If you receive any new details or observe any changes in the process, please refer back to this thread so that guidance and support can be provided to you.
Best,
Atlas
