HELP, We are a subscription Box and we are not getting any of our orders to come through.
We have not received any of our subscription box orders since August 7th.
- sndbox-support@amazon.com Doesn't respond
- sndbox-ops@amazon.com Doesn't respond
- I create tickets and they close them because they don't understand the subscription boxes
- I created a ticket and had them call and they don't have a clue about subscription boxes and just say to create new products.
I have spoke with other subscription boxes and they are having the same problem.
HELP, We are a subscription Box and we are not getting any of our orders to come through.
We have not received any of our subscription box orders since August 7th.
- sndbox-support@amazon.com Doesn't respond
- sndbox-ops@amazon.com Doesn't respond
- I create tickets and they close them because they don't understand the subscription boxes
- I created a ticket and had them call and they don't have a clue about subscription boxes and just say to create new products.
I have spoke with other subscription boxes and they are having the same problem.
2 replies
Josh_Amazon
Hello @Seller_AB0rsbgVggCYP,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with not getting your orders to come through while having the Subscription Box program. Thank you so much for providing all the information. I have reviewed your recent cases with our Support team and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
