"Manage your Sourcing Costs"- Amazon only reimbursing HALF of the approved reimbursement cost!
Someone please tag all the mods:
(FBA seller since the program was launched). I have dozens of reimbursements that are exactly HALF of the "Approved Amazon Sourcing Cost" on pre-fulfillment claims (mostly "lost warehouse"). I have opened cases on several of them. EVERY SINGLE ONE IS GETTING DENIED. I attach a screenshot of the actual Amazon Sourcing Cost amount, my wholesale invoice direct from the manufacturer, and the actual Redline sourcing cost memo that Amazon has posted on the Sourcing Cost Help Page. I have requested escalation to supervisors, and each one continues to get auto-denied.
My team has over 80 hours into gathering and submitting all actual sourcing costs, with manufacturer invoices, for more than 800 of our skus. I am not even complaining about the sourcing cost amount that Amazon does or doesn't approve. I am speaking about the fact that they're reimbursing exactly HALF of their stated approved amount! And denying the reimbursement cases! I sincerely believe something in broken in the coding on the backside since this new program went into effect.
Sample Case ID from today: 17630721471
"Manage your Sourcing Costs"- Amazon only reimbursing HALF of the approved reimbursement cost!
Someone please tag all the mods:
(FBA seller since the program was launched). I have dozens of reimbursements that are exactly HALF of the "Approved Amazon Sourcing Cost" on pre-fulfillment claims (mostly "lost warehouse"). I have opened cases on several of them. EVERY SINGLE ONE IS GETTING DENIED. I attach a screenshot of the actual Amazon Sourcing Cost amount, my wholesale invoice direct from the manufacturer, and the actual Redline sourcing cost memo that Amazon has posted on the Sourcing Cost Help Page. I have requested escalation to supervisors, and each one continues to get auto-denied.
My team has over 80 hours into gathering and submitting all actual sourcing costs, with manufacturer invoices, for more than 800 of our skus. I am not even complaining about the sourcing cost amount that Amazon does or doesn't approve. I am speaking about the fact that they're reimbursing exactly HALF of their stated approved amount! And denying the reimbursement cases! I sincerely believe something in broken in the coding on the backside since this new program went into effect.
Sample Case ID from today: 17630721471
6 replies
Seller_cz84Xp2aQ3rMK
https://sellercentral.amazon.com/help/hub/reference/200213130#mnd_2jc_jcb-3
Pre-order lost or damaged events (shipment to Amazon claims, removal claims, and fulfillment center operations claims)
For shipment to Amazon claims, removals claims, and fulfillment center operations claims that occur before fulfillment, we will reimburse you the sourcing cost of the item. This also covers lost and damage claims during inventory replenishment handled by Amazon or on behalf of Amazon to fulfillment centers or non-Amazon buildings in marketplaces where we provide the service. For items that were in unsellable condition when lost, damaged or removed from the Amazon fulfillment network, we will reimburse at a reduced estimated cost of the unit, and we may request additional information or documentation to help us determine this adjusted value.
You can provide your sourcing cost for an item on the Manage Your Sourcing Cost page on the Inventory Defect & Reimbursement portal. If you don’t provide your sourcing cost, we’ll use our own cost estimate for reimbursement calculations, which will be displayed on the same page. To generate an estimate of the item’s sourcing cost, we evaluate the sourcing cost of comparable products sold by Amazon, by other sellers, and through other wholesale channels.
Note: “Sourcing cost” means your cost to source a product from a manufacturer, wholesaler, reseller, or produce the item if you are the manufacturer. It excludes costs such as shipping, handling, customs duties, or other costs. If you provide your sourcing cost, we may ask you to provide additional information to validate the amount. Go to Manage Your Sourcing Cost for accepted proof-of-value documentation details.
KJ_Amazon
Thank you for sharing those details about your recent reimbursements @Seller_cz84Xp2aQ3rMK.
I asked our partner team to review that Case and determine if there is any path for you to dispute the reimbursement decisions. In the meantime, the FBA inventory reimbursement policy help page includes information on the policy, including circumstances when reimbursement at a reduced estimated cost of the unit may occur.
KJ_Amazon
