Your account is inactive You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store
Hello
I have the same message says that 'Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.''
I have an active charge method but I can't see the link to upload my documents. Also, I am not able to contact with help center. I do get the same message again again.
Could you help me to fix this issue?
Thanks
Your account is inactive You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store
Hello
I have the same message says that 'Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.''
I have an active charge method but I can't see the link to upload my documents. Also, I am not able to contact with help center. I do get the same message again again.
Could you help me to fix this issue?
Thanks
9 replies
Seller_89Dgbj6dpaEV7
Hi there,
we are facing the same issue and awaiting for a feedback. We can't reach Seller Support
Seller_CrOj5GeRXEWao
We are also facing the exact same issue. Received an email with a link to upload verification documents but the link only takes you to the Store Status page, and there's no where to begin the verification process.
Seller_HHcpue7o2f2CQ
Have you been able to solve it? I have been facing the same situation. Appreciate any assistance. Thank you!
LeviDylan_Amazon
Hello @Seller_2fjCdiVGSWIuu,
Thank you for posting details about what you are experiencing with your account.
I see that you have been asked to verify your account and you would like guidance on how to get this resolved.
I was able to check with the appropriate team and found that your account is in active status. Is this what you are seeing? Have you been able to verify your account as of yet? If not, can you please share any associated case ID's so we can look into this for you?
For all the sellers facing this issue, I suggest to create your own thread if you have not done so already and tag myself and other moderators for visibility. Please provide case ID's in your post so we can review all the details and help with a resolution.
I look forward to learning more and assisting you from here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
