Amazon Holding My Funds (ODR)
hey everyone, I got some a to z in my amazon orders, i'ts about 5% and now Amazon are holding my funds, I watched the seller university videos but still ain't got no clue in how to solve this and get my funds asap, cuz my whole working capital are held and I need at least a bit of it to keep making things work and get sales...
Can you help me? to at least know when my funds can come or even if I can do something to get it...
@Quincy_Amazon
@Steve_Amazon
@Glenn_Amazon
@Micah_Amazon
@Rose_Amazon
@Bryce_Amazon
Amazon Holding My Funds (ODR)
hey everyone, I got some a to z in my amazon orders, i'ts about 5% and now Amazon are holding my funds, I watched the seller university videos but still ain't got no clue in how to solve this and get my funds asap, cuz my whole working capital are held and I need at least a bit of it to keep making things work and get sales...
Can you help me? to at least know when my funds can come or even if I can do something to get it...
@Quincy_Amazon
@Steve_Amazon
@Glenn_Amazon
@Micah_Amazon
@Rose_Amazon
@Bryce_Amazon
2 replies
Seller_Qbd0RsfZFEZBY
A 5% ODR is pretty bad. Its a 60 day rolling metric up to ~14 days prior to the current date so it will take two months to self correct.
A good way to impact ODR is sales volume. More orders natuarally dillute the percentage.
As far as your funds go:
Did you review the Account Level Reserve policy page?
https://sellercentral.amazon.com/help/hub/reference/G200136810?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A2YVQLIZ9ALN5B&mons_sel_persist=true
You agreed to this when you signed up.
It is normal for the account level reserve to reserve funds to cover for refunds and returns. The refund and return policy is 30 days, so this is normal.
Additionally account level reserve can change based on the "sales velocity" of the seller account. Basically if your sales has increased by a large margin your account will be reviewed which can take 30 days.
These types of delays is recieving funds are normal in life.
Get a new job and it can be two weeks to a month before getting paid.
For businesses 30, 60, and 90 day terms are normal.
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.”
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
