Why do I lose money if Customer clicks return BUT doesn't actually return the product?
Attached is a real FBA transaction, but I replaced the identifiable info for this post.
But long story short, customer buys product and I bank $20.
Customer clicks returns product and I lose $30.
Customer then proceeds to not actually return the product and I get reimbursed $20.
IF the customer didn't click return, I would be banking $20.
Because the customer clicked return, even if they don't actually send back the product, I only bank $10 ($20-$30+20).
Is this the correct way to think about this??
Why do I lose money if Customer clicks return BUT doesn't actually return the product?
Attached is a real FBA transaction, but I replaced the identifiable info for this post.
But long story short, customer buys product and I bank $20.
Customer clicks returns product and I lose $30.
Customer then proceeds to not actually return the product and I get reimbursed $20.
IF the customer didn't click return, I would be banking $20.
Because the customer clicked return, even if they don't actually send back the product, I only bank $10 ($20-$30+20).
Is this the correct way to think about this??
1 reply
Danny_Amazon
Hello @Seller_6A4DVIrKKqENJ- thanks for posting!
I wanted to share the FBA Reimbursements Policy, which should have some helpful information for you! I do know associated FBA fees may not be eligible for reimbursement, which may help explain this situation, along with the section of the policy on calculation of reimbursement value.
Have you filed an FBA Customer Return claim to receive this reimbursement, or was it applied automatically?
