Amazon Wrongly Removed my Product due to "Amazon Product Safety"
Hello,
I am writing in hopes someone has a solution to the issue I am having regarding my ASIN being removed due to an incorrect product classification (case # 14556390931). Amazon believes my product is an "infant included sleeping position product" when in fact it is classified under "cradles & bassinets" and has gone through all of the proper compliance and testing through an approved testing facility.
I have all the proper compliance documentation listed in the help article they have referred me to (https://sellercentral.amazon.com/help/hub/reference/external/GPCC6385YHNT35A9?locale=en-US) and I keep getting automated replies from the highrisk-childsafety@amazon.com email alias stating they are not approving my product.
Why is this happening? Has anyone gotten through to the high risk child safety team and spoken to a real person instead of a robot or automated response?
Amazon Wrongly Removed my Product due to "Amazon Product Safety"
Hello,
I am writing in hopes someone has a solution to the issue I am having regarding my ASIN being removed due to an incorrect product classification (case # 14556390931). Amazon believes my product is an "infant included sleeping position product" when in fact it is classified under "cradles & bassinets" and has gone through all of the proper compliance and testing through an approved testing facility.
I have all the proper compliance documentation listed in the help article they have referred me to (https://sellercentral.amazon.com/help/hub/reference/external/GPCC6385YHNT35A9?locale=en-US) and I keep getting automated replies from the highrisk-childsafety@amazon.com email alias stating they are not approving my product.
Why is this happening? Has anyone gotten through to the high risk child safety team and spoken to a real person instead of a robot or automated response?
8 replies
Seller_4zBzdtgCyS9EI
No it's not and Amazon is shutting them all down. yes I know, others are selling them too, including those that p[posted here before you, with the SAME issue and reasoning.
Atlas_Amazon
Hello @Seller_u3mAqYnVVsyF2
"I am writing in hopes someone has a solution to the issue I am having regarding my ASIN being removed due to an incorrect product classification (case # 14556390931)."
Thank you for the information provided regarding your attempts to get your product reactivated. We have checked in with another team and confirmed that there does not appear to be any listings that are impacting you.
Can you confirm if you see this on your end? If not, please provide additional details regarding what your current status is. Any other details related to this situation should be provided on this thread.
Best,
Atlas
