A - Z claim , Need Urgent Help
Dear amazon workers :
I am a new hands for amazon
Today I got a A-Z claim . order number : 701-9098925-0257835. customer ask for 340.42USD claim for this order , (but this order had made full money back by amazon , total : items 298MX+Shipping cost 42.38MX . )and buyer have no send back the items to me yet ,
infact I had sent message to buyer for this case on 16th ,June . but I get nothing from buyer , and always I checked return from email , these days i have not get any email from this order . even from buyer i get nothing .(and normaly , my shops refund made automatic by amazon , never need me to do anything with refund,.)
I sold the items is a car exhaust fan , not air fan , the customer claim this fan not cooling
I am wondering: we sold items to be MX , WHY the customers ask for USD ?
attached items claim details information
TODAY I SENT A CLAIM TO AMAZON .
AMAZON ANSWER ME , THEY WILL DO AS THE CUSTOMERS ASK TO MAKE 340.42US TO BUYER
how can i do for this case ?
I really need help ! please !!!
Best Regards
LINDA
A - Z claim , Need Urgent Help
Dear amazon workers :
I am a new hands for amazon
Today I got a A-Z claim . order number : 701-9098925-0257835. customer ask for 340.42USD claim for this order , (but this order had made full money back by amazon , total : items 298MX+Shipping cost 42.38MX . )and buyer have no send back the items to me yet ,
infact I had sent message to buyer for this case on 16th ,June . but I get nothing from buyer , and always I checked return from email , these days i have not get any email from this order . even from buyer i get nothing .(and normaly , my shops refund made automatic by amazon , never need me to do anything with refund,.)
I sold the items is a car exhaust fan , not air fan , the customer claim this fan not cooling
I am wondering: we sold items to be MX , WHY the customers ask for USD ?
attached items claim details information
TODAY I SENT A CLAIM TO AMAZON .
AMAZON ANSWER ME , THEY WILL DO AS THE CUSTOMERS ASK TO MAKE 340.42US TO BUYER
how can i do for this case ?
I really need help ! please !!!
Best Regards
LINDA
1 reply
Nikki_Amazon
Hi there @Seller_DBlCv7l6Ihlht,
I hope this finds you well!
I see you have previously created a thread for this same issue.
We kindly ask you remain patient while we moderators work to address your posts.
Please continue to provide updates and relevant information on the original post in order to comply with community guidelines.
I will be closing this thread.
All the best,
Nicky
