Customer claims that they did not receive UPS package

UPS tracking says that the package was delivered but customer can&#39;t find it. I shipped UPS through Amazon. What do I need to do next?

UPS tracking says that the package was delivered but customer can&#39;t find it. I shipped UPS through Amazon. What do I need to do next?

Did you use Amazon&#39;s buy shipping?

Assuming you shipped on time and the package was scanned before the shipping window closed, you send them instructions for how to file an A-Z claim. Other sellers have posted their templates here in the forums.

Hello <forums-mention id="51f0e80070168a49c88ea9c3564f7c42a26353d1"></forums-mention>! Check out <a href="https://sellercentral.amazon.com/help/hub/reference/G69124#mnd_2jc_jcb__section_smv_wd1_lvb" target="_blank">What if a buyer says they didn&#39;t receive their order?</a> and let me know if you have questions.If you used Buy Shipping, you have some protection against A-to-Z claims.

Customer claims that they did not receive UPS package

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