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Seller_v7Dh7jFFWXmDy

Fake Reviews - Who Cares?

Does anyone care about fake reviews at amazon? Someone left a fake review on a baby product we just started selling. It is the only review we have so if we had more it would be fine but one review makes a difference. The product is plain MCT Coconut oil. Someone left a review saying it smelled horrible, however the product is completely unscented. It has zero natural smell and no added fragrance. You can't smell anything because their is nothing to smell so we know this is fake and aimed at hurting our brand. The reviewer seems to just go around leaving 1 star reviews on listings. How do we get this resolved and why are these not the issues amazon AI is targeting instead of our product titles etc.

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Seller_v7Dh7jFFWXmDy

Fake Reviews - Who Cares?

Does anyone care about fake reviews at amazon? Someone left a fake review on a baby product we just started selling. It is the only review we have so if we had more it would be fine but one review makes a difference. The product is plain MCT Coconut oil. Someone left a review saying it smelled horrible, however the product is completely unscented. It has zero natural smell and no added fragrance. You can't smell anything because their is nothing to smell so we know this is fake and aimed at hurting our brand. The reviewer seems to just go around leaving 1 star reviews on listings. How do we get this resolved and why are these not the issues amazon AI is targeting instead of our product titles etc.

Tags:Product feedback
00
43 views
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Michelle_Amazon

Hello @Seller_v7Dh7jFFWXmDy,

Michelle at Amazon here. If you are having concerns, you can reach out to the Communities team to report the suspected fake review by email community-help@amazon.com and the team will review it to see if it's in violation.

Wishing you the best!

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Seller_v7Dh7jFFWXmDy

Fake Reviews - Who Cares?

Does anyone care about fake reviews at amazon? Someone left a fake review on a baby product we just started selling. It is the only review we have so if we had more it would be fine but one review makes a difference. The product is plain MCT Coconut oil. Someone left a review saying it smelled horrible, however the product is completely unscented. It has zero natural smell and no added fragrance. You can't smell anything because their is nothing to smell so we know this is fake and aimed at hurting our brand. The reviewer seems to just go around leaving 1 star reviews on listings. How do we get this resolved and why are these not the issues amazon AI is targeting instead of our product titles etc.

43 views
2 replies
Tags:Product feedback
00
Reply
user profile
Seller_v7Dh7jFFWXmDy

Fake Reviews - Who Cares?

Does anyone care about fake reviews at amazon? Someone left a fake review on a baby product we just started selling. It is the only review we have so if we had more it would be fine but one review makes a difference. The product is plain MCT Coconut oil. Someone left a review saying it smelled horrible, however the product is completely unscented. It has zero natural smell and no added fragrance. You can't smell anything because their is nothing to smell so we know this is fake and aimed at hurting our brand. The reviewer seems to just go around leaving 1 star reviews on listings. How do we get this resolved and why are these not the issues amazon AI is targeting instead of our product titles etc.

Tags:Product feedback
00
43 views
2 replies
Reply
user profile

Fake Reviews - Who Cares?

by Seller_v7Dh7jFFWXmDy

Does anyone care about fake reviews at amazon? Someone left a fake review on a baby product we just started selling. It is the only review we have so if we had more it would be fine but one review makes a difference. The product is plain MCT Coconut oil. Someone left a review saying it smelled horrible, however the product is completely unscented. It has zero natural smell and no added fragrance. You can't smell anything because their is nothing to smell so we know this is fake and aimed at hurting our brand. The reviewer seems to just go around leaving 1 star reviews on listings. How do we get this resolved and why are these not the issues amazon AI is targeting instead of our product titles etc.

Tags:Product feedback
00
43 views
2 replies
Reply
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Michelle_Amazon

Hello @Seller_v7Dh7jFFWXmDy,

Michelle at Amazon here. If you are having concerns, you can reach out to the Communities team to report the suspected fake review by email community-help@amazon.com and the team will review it to see if it's in violation.

Wishing you the best!

00
Follow this discussion to be notified of new activity
user profile
Michelle_Amazon

Hello @Seller_v7Dh7jFFWXmDy,

Michelle at Amazon here. If you are having concerns, you can reach out to the Communities team to report the suspected fake review by email community-help@amazon.com and the team will review it to see if it's in violation.

Wishing you the best!

00
user profile
Michelle_Amazon

Hello @Seller_v7Dh7jFFWXmDy,

Michelle at Amazon here. If you are having concerns, you can reach out to the Communities team to report the suspected fake review by email community-help@amazon.com and the team will review it to see if it's in violation.

Wishing you the best!

00
Reply
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