Important information about video verification
Hello Amazon Seller Community,
We hope this message finds you well. We are reaching out with a pressing issue regarding my Amazon seller account.
Our account received an email that our Amazon selling account will be deactivated on 01/04/2024 by Section 3 of the Business Solutions Agreement. We need to complete virtual identity verification over a video interview.
Understanding the importance of compliance, our legal representative promptly completed the video verification process on January 9, 2024.
Due to the fact that the legal representative is the boss, he did not actually operate the store, and the operators fell ill and took leave,Then our legal representative participated in the video verification, but the verification failed because the legal representative didn't know much about the store, and the questions asked were too detailed. Amazon suspended our account without telling us any reason by simply sending "we believe that your account may have been used to engage in deceptive or illegal activity that harms our customers, other We believe that your account may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store."
We were frustrated because we have always operated regularly and never had any irregularities. We have been an active seller on Amazon for the past five years, we account is doing 100% FBA working with approved distributors in perfect health with zero violations. And our balance has been frozen。
This situation is causing significant disruption to my business, and We are eager to resolve it as soon as possible.We are not sure why We are getting this we need help how to fix it what verification documents we need to submit do we need to do a video verification again.
Need urgent help.we kindly request assistance from fellow sellers who may have experienced a similar situation or anyone with insights on how to expedite the resolution process. Additionally, if any Amazon support representatives are monitoring this forum, I would greatly appreciate your attention to this matter.
@Emet_Amazon@Jim_Amazon@Danika_Amazon@Sandy_Amazon@Topher_Amazon@SEAmod
Important information about video verification
Hello Amazon Seller Community,
We hope this message finds you well. We are reaching out with a pressing issue regarding my Amazon seller account.
Our account received an email that our Amazon selling account will be deactivated on 01/04/2024 by Section 3 of the Business Solutions Agreement. We need to complete virtual identity verification over a video interview.
Understanding the importance of compliance, our legal representative promptly completed the video verification process on January 9, 2024.
Due to the fact that the legal representative is the boss, he did not actually operate the store, and the operators fell ill and took leave,Then our legal representative participated in the video verification, but the verification failed because the legal representative didn't know much about the store, and the questions asked were too detailed. Amazon suspended our account without telling us any reason by simply sending "we believe that your account may have been used to engage in deceptive or illegal activity that harms our customers, other We believe that your account may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store."
We were frustrated because we have always operated regularly and never had any irregularities. We have been an active seller on Amazon for the past five years, we account is doing 100% FBA working with approved distributors in perfect health with zero violations. And our balance has been frozen。
This situation is causing significant disruption to my business, and We are eager to resolve it as soon as possible.We are not sure why We are getting this we need help how to fix it what verification documents we need to submit do we need to do a video verification again.
Need urgent help.we kindly request assistance from fellow sellers who may have experienced a similar situation or anyone with insights on how to expedite the resolution process. Additionally, if any Amazon support representatives are monitoring this forum, I would greatly appreciate your attention to this matter.
@Emet_Amazon@Jim_Amazon@Danika_Amazon@Sandy_Amazon@Topher_Amazon@SEAmod
1 reply
Emet_Amazon
Hello @Seller_Vel0eMUoV9LTY,
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
