Dear Amazon Support,

We are currently trying to expand our existing U.S. seller account in order to sell on Amazon.co.jp.

However, when we attempt to register through the "Register Now" steps for Amazon Japan,

we encounter a restriction message that prevents us from proceeding.

The message reads:

"Hi there,

We have detected that your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement in the previous marketplace. We have taken this measure because we need additional documentation to verify your identity. An e-mail was sent to you earlier with clear instructions as to how you can reactivate your account.

You will need to clear the process in the previous Marketplace and get your account reactivated before you can expand to a new one.

If you don’t want to reactivate your account in the previous market place and still want to expand to the current market place, you can start the registration in the current marketplace using a different email address."

However, we do not have a deactivated account due to identity verification,

nor have we received any communication requesting such verification.

Our account is active and in good health standing.

Additionally, we are hesitant to register using a different email address,

as we understand that doing so can lead to account issues related to Amazon’s policies on operating multiple seller accounts.

Could you please help us clarify this issue?

We would appreciate guidance on how to proceed with expanding to Amazon.co.jp

without risking our existing account status.

Please see the attached screenshot for reference.

Best regards