Through Amazon’s podcast, This Is Small Business , producer Andrea Marquez gets what she calls, “a front-row seat in a masterclass on entrepreneurship.” In each episode, she meets with small business owners from across the US to discuss pivotal moments they've experienced. Each episode focuses on challenges these business owners have faced, and what they’ve learned as they’ve scaled their businesses.
Below, Marquez shares, in her own words, some key insights and actionable lessons from the most downloaded episodes of 2024:
To listen to all the episodes of This Is Small Business podcast, go to Amazon Music, Spotify, or Apple Podcasts.
We recently released our Brand Protection report, which demonstrates our efforts to stop bad actors and protect your business from counterfeit products through industry-leading technology and strategic partnerships.
In 2024, we invested more than a billion dollars and employed thousands of people—including machine learning scientists, software developers and expert investigators—to help protect customers, brands, selling partners and our store from counterfeit, fraud and other forms of abuse.
The report outlines the progress we’ve made, including the following highlights:
We remain committed to continued advancements and we will not rest until we drive counterfeits to zero.
For more detailed updates on our strategic areas of focus and the progress we’ve made, go to the Brand Protection report.
To report abusive customers or sellers, go to Report abuse.
You can now provide immediate feedback to us at the end of a call with Selling Partner Support.
Previously, you had to wait for us to send you an email after your case was resolved to offer feedback. Now, you can remain on the line after the call ends to complete a brief satisfaction survey.
This survey makes it easier to share feedback immediately after you receive assistance. It's part of our ongoing efforts to improve our Selling Partner Support experience and identify areas for improvement.
Effective April 7, 2025, international sellers that ship seller-fulfilled orders on Amazon.com.sg from a location outside of Singapore must provide customers with one of the following options within five days of receiving a return request:
With this change, we’re committed to providing a resolution to customers within a reasonable time.
If you don’t provide one of the above options within five days, we’ll proactively issue a refund to affected customers on your behalf. This will be deducted from your seller account and the customer will be allowed to keep or discard the item.
To learn more, go to Return methods for international sales.
We've launched Amazon Brand Builder, a new tool that provides tailored recommendations to help grow your brand.
A strong brand builds trust, increases recognition, and creates memorable connections with customers, which can help increase sales.
When you use the Amazon Brand Builder, your brand will be placed in one of the following development stages:
In this panel, you can also see the recommended actions that can help you advance to the next stage.
To access Amazon Brand Builder on Seller Central, go to Brands menu and then click Build Your Brand.
For more information about building your brand on Amazon, go to Build Your Brand.