Hello everyone,
I’m reaching out to share my experience and ask for guidance regarding my Amazon Singapore store, which was recently deactivated due to an authenticity complaint involving a Color Wow product (ASIN: B073CWSQ51).
Despite submitting complete and genuine documentation, my appeal was rejected. Here’s what I submitted:
✅ A valid invoice from Color Wow’s official website for 12 units, dated before the complaint and first sale.
✅ A Sephora invoice, dated after the complaint, to show replenishment from an authorized retailer.
✅ During a phone call with Amazon support, I was told that Sephora is considered an acceptable source for supporting invoices, which is why I included it.
✅ I also provided a warehouse agreement and tracking number, showing proof of delivery and proper inventory handling.
✅ The customer was refunded in full (SGD 39.99) and received an additional SGD 23 as a goodwill gesture.
Unfortunately, my appeal was denied, and this completely shut down my business under that store. This is especially painful because it’s not the first time I’ve had to fight to keep this same store active.
Last year, this same store was also suspended — not for authenticity, but due to a voltage listing issue.
I listed an electronic item that clearly supported 220–240V, which is fully compliant with Singapore’s voltage standards. The correct voltage was shown both in the product description and on the product packaging.Yet it took me 6 months to prove that the product I sold met the required voltage, just to get back online. That experience cost me months of revenue and nearly destroyed my operations.
What I’m Asking:
• Can Amazon please clarify what additional documents or steps are needed to reinstate my account?
• Is it possible to unlink this store from others to prevent further impact?
• Can someone please contact me directly by phone or message, so we can resolve this clearly?
I’ve always worked with authentic products, refunded customers proactively, and responded quickly to any issues. I’m asking for a fair chance to fix this.
If anyone here has dealt with a similar situation or succeeded using Sephora invoices, I’d be grateful for your input or advice.
Thank you for your time
Ada's Mart
Temel
