3D models suddenly disappeared from all listings that contained them
We created several 3D models using Seller Centrals Create 3D models tab. We are a lifestyle brand and the 3D models really help customers see the products in the home using AR. For one product that Amazon could not create the model for, we created our own 3D model. We went to the "upload images" then "image manager" tab to upload the model. Amazon said the model was successfully uploaded and "completed" on October 2nd. Later that very same day, all of the 3D models that were live on our listings, vanished. I can still see the 3D model logo on the listing, but the "View in 3D" or the "View in AR" Butten is gone. I created a case - 16343040351, on October 4th, but nobody has responded to it. I am not sure if the one I added needs to be removed or something to get the others back.
@Glenn_Amazon & @Michelle_Amazon I see from other threads that you have some experience on this. Can any one of you, or another mod look into this case please? Thank you.
3D models suddenly disappeared from all listings that contained them
We created several 3D models using Seller Centrals Create 3D models tab. We are a lifestyle brand and the 3D models really help customers see the products in the home using AR. For one product that Amazon could not create the model for, we created our own 3D model. We went to the "upload images" then "image manager" tab to upload the model. Amazon said the model was successfully uploaded and "completed" on October 2nd. Later that very same day, all of the 3D models that were live on our listings, vanished. I can still see the 3D model logo on the listing, but the "View in 3D" or the "View in AR" Butten is gone. I created a case - 16343040351, on October 4th, but nobody has responded to it. I am not sure if the one I added needs to be removed or something to get the others back.
@Glenn_Amazon & @Michelle_Amazon I see from other threads that you have some experience on this. Can any one of you, or another mod look into this case please? Thank you.
0 replies
Cooper_Amazon
Good Evening @Seller_hFzlf81bvje9u,
I just wanted to share an update with you as I took a look at CASE ID 16343040351. I can assure you that Selling Partner Support is actively reviewing your case and has escalated this issue to our technical team (I can see a technical ticket associated with your case). The team should hopefully get back to you within the next few business days.
Please continue to monitor and follow up on CASE ID 16343040351 for updates. If the case closes out and you still have questions or concerns you would like addressed feel free to let us know and we can look into them. I hope you have a fantastic rest of the week and take care.
Sincerely, Cooper_Amazon
