false and libellous assertions that my product contains "prescription only medicications"
hello,
My account was deactivated in error, because "This product has been identified as XYZ, a prescription only medication."
inventory of different product removed (90 days irregular status of account with no sales) in error.
My product or even this "XYZ" is not a medicine in US (FDA opinion). You can find drugs by searching in FDA database .accessdata.fda.gov/scripts/cder/daf/
I provide all evidence that my product is dietary supplement:
- manufacturer invoice of dietary supplement, statement of manufacturer with GMP and ISO certificate
- FDA Import Inquiry opinion that if I would lie to import my product will be under dietary supplement procedure
- Free sale/ health certificate of dietary supplement
- link to manufacturer website, wikipedia website... FDA wbsite proof that my product is not any medicine
I even proof that product XYZ that they believe is "prescription only medicications" is not a medicine in US- FDA opinion.
They ask me for NDC- this is for drugs only, not for dietary supplements, I got opinion from FDA that my product dont need NDC.
What evidence Amaon specialists will accept?
They never say nothing about evidence, only "we need more information" SIC.
8 replies
Rose_Amazon
Hi @FVG_dietary_supp_440
Thanks for the post and hope you had a good weekend. Can you share the case id that you opened with Seller Support.
Thanks in advance.
Rose_Amazon