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Seller_HN6IMoitIKcW6

Constant issues with Amazon.

We have had to deal with 3 different major issues in the last week due to Amazon's poor design, and implementation of their systems. What are we supposed to do, when none of our feedback is listened to, and our account is constantly at risk of problems due to Amazon's poor choices.

We have had to deal with a major shipping issue this week, as well as a constant problem with Amazon's shipping design for large quantity of orders with no help from Amazon's seller support.

We have tried to point out an issue where a large number of ASINs were incorrectly set to the wrong brand, whether this was due to incompetence, incorrect information, hijacking, or any number of issues, we don't know, but the fact that it is impossible to get seller support to understand, or even look at the issue is mind boggling.

The latest is the sudden potential restricted products violations for video game items being flagged as plants and seeds. Worse still is the Appeal process will not be finished before these incorrect flag violations hit our account health.

How are we supposed to work as a seller when Amazon is unwilling to let us work on issues, and deaf to the constant problems with their systems? Is there any moderator that can explain why we should continue to try to work with Amazon when they constantly seem to kick us while we are down?

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Tags:Account Health, Product authenticity, Seller Support
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Seller_HN6IMoitIKcW6

Constant issues with Amazon.

We have had to deal with 3 different major issues in the last week due to Amazon's poor design, and implementation of their systems. What are we supposed to do, when none of our feedback is listened to, and our account is constantly at risk of problems due to Amazon's poor choices.

We have had to deal with a major shipping issue this week, as well as a constant problem with Amazon's shipping design for large quantity of orders with no help from Amazon's seller support.

We have tried to point out an issue where a large number of ASINs were incorrectly set to the wrong brand, whether this was due to incompetence, incorrect information, hijacking, or any number of issues, we don't know, but the fact that it is impossible to get seller support to understand, or even look at the issue is mind boggling.

The latest is the sudden potential restricted products violations for video game items being flagged as plants and seeds. Worse still is the Appeal process will not be finished before these incorrect flag violations hit our account health.

How are we supposed to work as a seller when Amazon is unwilling to let us work on issues, and deaf to the constant problems with their systems? Is there any moderator that can explain why we should continue to try to work with Amazon when they constantly seem to kick us while we are down?

Tags:Account Health, Product authenticity, Seller Support
21
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Michelle_Amazon

Hello @Seller_HN6IMoitIKcW6,

Michelle at Amazon here. Thank you for contacting us. Please know that we are actively working on this issue and will update you as soon as we have more information.

Regards,

Michelle

01
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Seller_HN6IMoitIKcW6

Constant issues with Amazon.

We have had to deal with 3 different major issues in the last week due to Amazon's poor design, and implementation of their systems. What are we supposed to do, when none of our feedback is listened to, and our account is constantly at risk of problems due to Amazon's poor choices.

We have had to deal with a major shipping issue this week, as well as a constant problem with Amazon's shipping design for large quantity of orders with no help from Amazon's seller support.

We have tried to point out an issue where a large number of ASINs were incorrectly set to the wrong brand, whether this was due to incompetence, incorrect information, hijacking, or any number of issues, we don't know, but the fact that it is impossible to get seller support to understand, or even look at the issue is mind boggling.

The latest is the sudden potential restricted products violations for video game items being flagged as plants and seeds. Worse still is the Appeal process will not be finished before these incorrect flag violations hit our account health.

How are we supposed to work as a seller when Amazon is unwilling to let us work on issues, and deaf to the constant problems with their systems? Is there any moderator that can explain why we should continue to try to work with Amazon when they constantly seem to kick us while we are down?

17 views
1 reply
Tags:Account Health, Product authenticity, Seller Support
21
Reply
user profile
Seller_HN6IMoitIKcW6

Constant issues with Amazon.

We have had to deal with 3 different major issues in the last week due to Amazon's poor design, and implementation of their systems. What are we supposed to do, when none of our feedback is listened to, and our account is constantly at risk of problems due to Amazon's poor choices.

We have had to deal with a major shipping issue this week, as well as a constant problem with Amazon's shipping design for large quantity of orders with no help from Amazon's seller support.

We have tried to point out an issue where a large number of ASINs were incorrectly set to the wrong brand, whether this was due to incompetence, incorrect information, hijacking, or any number of issues, we don't know, but the fact that it is impossible to get seller support to understand, or even look at the issue is mind boggling.

The latest is the sudden potential restricted products violations for video game items being flagged as plants and seeds. Worse still is the Appeal process will not be finished before these incorrect flag violations hit our account health.

How are we supposed to work as a seller when Amazon is unwilling to let us work on issues, and deaf to the constant problems with their systems? Is there any moderator that can explain why we should continue to try to work with Amazon when they constantly seem to kick us while we are down?

Tags:Account Health, Product authenticity, Seller Support
21
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1 reply
Reply
user profile

Constant issues with Amazon.

by Seller_HN6IMoitIKcW6

We have had to deal with 3 different major issues in the last week due to Amazon's poor design, and implementation of their systems. What are we supposed to do, when none of our feedback is listened to, and our account is constantly at risk of problems due to Amazon's poor choices.

We have had to deal with a major shipping issue this week, as well as a constant problem with Amazon's shipping design for large quantity of orders with no help from Amazon's seller support.

We have tried to point out an issue where a large number of ASINs were incorrectly set to the wrong brand, whether this was due to incompetence, incorrect information, hijacking, or any number of issues, we don't know, but the fact that it is impossible to get seller support to understand, or even look at the issue is mind boggling.

The latest is the sudden potential restricted products violations for video game items being flagged as plants and seeds. Worse still is the Appeal process will not be finished before these incorrect flag violations hit our account health.

How are we supposed to work as a seller when Amazon is unwilling to let us work on issues, and deaf to the constant problems with their systems? Is there any moderator that can explain why we should continue to try to work with Amazon when they constantly seem to kick us while we are down?

Tags:Account Health, Product authenticity, Seller Support
21
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Michelle_Amazon

Hello @Seller_HN6IMoitIKcW6,

Michelle at Amazon here. Thank you for contacting us. Please know that we are actively working on this issue and will update you as soon as we have more information.

Regards,

Michelle

01
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user profile
Michelle_Amazon

Hello @Seller_HN6IMoitIKcW6,

Michelle at Amazon here. Thank you for contacting us. Please know that we are actively working on this issue and will update you as soon as we have more information.

Regards,

Michelle

01
user profile
Michelle_Amazon

Hello @Seller_HN6IMoitIKcW6,

Michelle at Amazon here. Thank you for contacting us. Please know that we are actively working on this issue and will update you as soon as we have more information.

Regards,

Michelle

01
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