Constant issues with Amazon.
We have had to deal with 3 different major issues in the last week due to Amazon's poor design, and implementation of their systems. What are we supposed to do, when none of our feedback is listened to, and our account is constantly at risk of problems due to Amazon's poor choices.
We have had to deal with a major shipping issue this week, as well as a constant problem with Amazon's shipping design for large quantity of orders with no help from Amazon's seller support.
We have tried to point out an issue where a large number of ASINs were incorrectly set to the wrong brand, whether this was due to incompetence, incorrect information, hijacking, or any number of issues, we don't know, but the fact that it is impossible to get seller support to understand, or even look at the issue is mind boggling.
The latest is the sudden potential restricted products violations for video game items being flagged as plants and seeds. Worse still is the Appeal process will not be finished before these incorrect flag violations hit our account health.
How are we supposed to work as a seller when Amazon is unwilling to let us work on issues, and deaf to the constant problems with their systems? Is there any moderator that can explain why we should continue to try to work with Amazon when they constantly seem to kick us while we are down?
Constant issues with Amazon.
We have had to deal with 3 different major issues in the last week due to Amazon's poor design, and implementation of their systems. What are we supposed to do, when none of our feedback is listened to, and our account is constantly at risk of problems due to Amazon's poor choices.
We have had to deal with a major shipping issue this week, as well as a constant problem with Amazon's shipping design for large quantity of orders with no help from Amazon's seller support.
We have tried to point out an issue where a large number of ASINs were incorrectly set to the wrong brand, whether this was due to incompetence, incorrect information, hijacking, or any number of issues, we don't know, but the fact that it is impossible to get seller support to understand, or even look at the issue is mind boggling.
The latest is the sudden potential restricted products violations for video game items being flagged as plants and seeds. Worse still is the Appeal process will not be finished before these incorrect flag violations hit our account health.
How are we supposed to work as a seller when Amazon is unwilling to let us work on issues, and deaf to the constant problems with their systems? Is there any moderator that can explain why we should continue to try to work with Amazon when they constantly seem to kick us while we are down?
0 replies
Michelle_Amazon
Hello @Seller_HN6IMoitIKcW6,
Michelle at Amazon here. Thank you for contacting us. Please know that we are actively working on this issue and will update you as soon as we have more information.
Regards,
Michelle