Reference price dissappeared during black friday and cyber monday promotion, discount removed
We were signed up for the black friday sale and participated for the first four days, Amazon also charged us the $50 fee to join the promotion. However today after the discounted price has been showing we received an email that our product's black friday prime promotion was surpressed. We get multiples sales everyday which is the only reason we read for the reference price disappearing. Seems like a bug why our reference price would dissappear. The only difference in our price was moving from $35 to $32 today on the non prime price side. Holiday push on pause for us I guess. It would make sense for the prime exclusive disount to freeze during this period since there is a fee to join.
The asin is B0CV5PWT6C
The case id is 16750733981
Reference price dissappeared during black friday and cyber monday promotion, discount removed
We were signed up for the black friday sale and participated for the first four days, Amazon also charged us the $50 fee to join the promotion. However today after the discounted price has been showing we received an email that our product's black friday prime promotion was surpressed. We get multiples sales everyday which is the only reason we read for the reference price disappearing. Seems like a bug why our reference price would dissappear. The only difference in our price was moving from $35 to $32 today on the non prime price side. Holiday push on pause for us I guess. It would make sense for the prime exclusive disount to freeze during this period since there is a fee to join.
The asin is B0CV5PWT6C
The case id is 16750733981
0 replies
Danny_Amazon
Hello @Seller_gETCK5AeVKGVo- and thanks for posting.
I took a look into that case and do see it was resolved after our team provided information on updating the reference price.
Hopefully this helped resolve the situation, but please let me know if you are still facing any challenges in this regard!
Thanks,
Danny
