how to Verify the purchase and that buyer does not want to cancel
A customer ordered a book set. She canceled. Amazon sent a message that she would still like the book. How do I verify that she still wants the book? If so where do I find this information? Do I have to cancel and have her reorder?
how to Verify the purchase and that buyer does not want to cancel
A customer ordered a book set. She canceled. Amazon sent a message that she would still like the book. How do I verify that she still wants the book? If so where do I find this information? Do I have to cancel and have her reorder?
0 replies
Seller_OvL8C4BJWiuS9
Please do not create multiple posts for the same question.
Seller_Hi7wbO2Kbo6bl
If a buyer has sent an "official" cancellation request -- just cancel using that reason. No harm to your metrics there.
If the buyer has changed their mind, they can just order again.
Do not proceed with that original order with the cancel request.
BEFORE you cancel though, send a message of explanation to the buyer (telling them they may order again) and explaining that they are not being charged for this canceled order -- if they see what appears to be a charge, that is just the hold placed by Amazon, and it will drop off after a few days.
TaylorR_Amazon
Hi @Seller_Ii763Tq1nUVSE, thank you for posting to the Seller Forums! I see that you have posted two discussions on the same topic. I will close this thread as a duplicate and request that you follow up in the other thread if needed.
Thank you @Seller_OvL8C4BJWiuS9 and @Seller_Hi7wbO2Kbo6bl for the advice!
