Amazon section 3 violation
Hello everyone,
I've received an email from Amazon that my account is being deactivated due to violation of Amazon section 3 on the product which I just listed and never sold a single unit.
What happened is that I've found a product and listed it and later try to source it, I've found the supplier and I bought that product but when I seen the product invoice from the supplier, I doubt about the product authenticity, I quickly canceled the shipment and told my supplier that not to ship it, but because I've already sent the SKU's of the units and shipment, my supplier sent the shipment which (I feel with dishonest intentions) after that the shipment reached to Amazon fulfillment center but never go live to sell to the customers.
I my supplier for refund, he repeatedly said that I'll refund if the inventory would return to me, I created a case with Amazon and tried to get that shipment return to my supplier but Amazon said that you've cancelled the shipment and we don't have any record and let you know if we found it later.
Recently my account got deactivated and Amazon is asking for the invoice of that same product which never went live on my account to sale but only listed on my account, I've submitted the invoice that is provided by my supplier but Amazon is not accepting it, I know that invoice would not be accepted that is why I take those precautionary measures and bear the lose of that inventory, I've explained all my situation in my appeal to Amazon but they're still not accepting it, account expert stating that it doesn't matter that the product went live or not but you've to provide the invoice because you've listed the product on your seller account.
If anyone knows how I can solve this issue, Please help !
Amazon section 3 violation
Hello everyone,
I've received an email from Amazon that my account is being deactivated due to violation of Amazon section 3 on the product which I just listed and never sold a single unit.
What happened is that I've found a product and listed it and later try to source it, I've found the supplier and I bought that product but when I seen the product invoice from the supplier, I doubt about the product authenticity, I quickly canceled the shipment and told my supplier that not to ship it, but because I've already sent the SKU's of the units and shipment, my supplier sent the shipment which (I feel with dishonest intentions) after that the shipment reached to Amazon fulfillment center but never go live to sell to the customers.
I my supplier for refund, he repeatedly said that I'll refund if the inventory would return to me, I created a case with Amazon and tried to get that shipment return to my supplier but Amazon said that you've cancelled the shipment and we don't have any record and let you know if we found it later.
Recently my account got deactivated and Amazon is asking for the invoice of that same product which never went live on my account to sale but only listed on my account, I've submitted the invoice that is provided by my supplier but Amazon is not accepting it, I know that invoice would not be accepted that is why I take those precautionary measures and bear the lose of that inventory, I've explained all my situation in my appeal to Amazon but they're still not accepting it, account expert stating that it doesn't matter that the product went live or not but you've to provide the invoice because you've listed the product on your seller account.
If anyone knows how I can solve this issue, Please help !
Seller_Lu3bFSNnS57zM
Here is some actual advice instead of " you should have" responses
You really do not have a choice but to fess up to Amazon that you failed in doing your research prior to listing the product and that you put the cart before the horse. you underestimated the importance of pre-validating your suppliers.
The appeal should contain evidence you have went through ENTIRETY of Amazon university pages and videos (don't just say you did, Amazon knows if you went and watched the videos or not)
Explain how you failed to meet expectations point out specifics from seller university that pertain to your willful ignorance in sourcing authentic product FIRST. and how you are performing 1, 2 and 3 4 5 ----10 that will without a doubt prevent a reoccurrence.
You WILL be giving up all sources and if the product was really junk what you did to report that supplier with evidence of such will go a long way for a LONG SHOT to getting reactivated.
So.. There is $1500 worth of advice .. free of charge.
0 replies
Seller_OvL8C4BJWiuS9
Move on. You will never get reactivated if you cannot provide a valid invoice.
Seller_nRFmxiQg4EGrw
Verifying the authenticity of a product, and your authorization to sell it, is expected to be done BEFORE you list it. Even if you never have any inventory on the listing, Amazon still expects you to prove authenticity.
Harsh? Perhaps. But it's to protect Amazon from liability.
Seller_nRFmxiQg4EGrw
One might also ask "Why would a seller create a listing for an item which he does not have?" I have to wonder how you know that the listing is correct if you don't actually have the product to refer to.
Seller_R2dP7Hunjcdj0
All New Sellers, take note, HERE is where they made their error:
Never, Ever, Ever make (or join) a listing unless you physically have the product In-Stock and are Ready-to-Ship.
Period.
This Seller was absolutely backwards, they found a product, listed it, and THEN tried to source it.
The second mistake was beginning as FBA instead of FBM. One of the MANY pitfalls selling FBA is the ever-present possibility that Amazon will not only declare your FBA Inventory to be somehow Invalid, but almost always refuse to Return it back to you.
I have to wonder what happens to ALL of the FBA Inventory "Seized" by Amazon? I rather doubt it is tossed in the trash and so assume that Amazon sells it themselves to someone, somewhere...
I agree that you are almost certainly DONE here without a Valid Wholesale Invoice for this product, which even YOU feel is probably inauthentic to begin with, and so are unlikely to ever get.
Good Luck where you land. Learn from this so you don't repeat these mistakes next time.
Seller_LVZcgxAgZ2xBv
How did you identify a product to sell that you don't have a source for? Is this an app or a TikTok guru?
Seller_djxR07sxgXDo5
Its so bad that they dont ask for invoices while you list product.
Seller_Lu3bFSNnS57zM
Here is some actual advice instead of " you should have" responses
You really do not have a choice but to fess up to Amazon that you failed in doing your research prior to listing the product and that you put the cart before the horse. you underestimated the importance of pre-validating your suppliers.
The appeal should contain evidence you have went through ENTIRETY of Amazon university pages and videos (don't just say you did, Amazon knows if you went and watched the videos or not)
Explain how you failed to meet expectations point out specifics from seller university that pertain to your willful ignorance in sourcing authentic product FIRST. and how you are performing 1, 2 and 3 4 5 ----10 that will without a doubt prevent a reoccurrence.
You WILL be giving up all sources and if the product was really junk what you did to report that supplier with evidence of such will go a long way for a LONG SHOT to getting reactivated.
So.. There is $1500 worth of advice .. free of charge.
Seller_WtOwWhtSrFjva
This is why Amazon wants you to ship the product to yourself and then to Amazon. Had you done this, you would have seen it is questionable.
But you didn't and then you compounded your problem by not knowing how to handle it.
Let's face it. You saw a product you thought you could make a killing on. The pricing was probably too good to be true.
Amazon will send the stuff back to you and not the vendor.
There is nothing anyone can do about your product or your reactivation. You are done on Amazon.
Hopefully you did not lose too much.
Roxy_Amazon
Hello @Seller_IsZb9HFyBIY24,
Thank you for sharing your experience with the community. I have thoroughly read through your post and the responses from other sellers, and I must say that I found the information provided to be extremely relevant and valuable, not just for you, but for all new sellers as well.
As the other sellers have mentioned, verifying the authenticity of a product and ensuring you have the authorization to sell it is crucial before listing it on Amazon. Even if you never had any actual inventory on the listing, Amazon still expects you to be able to prove the authenticity of the item if it was posted, even if it was by mistake.
For the purpose of account reinstatement, Amazon will require a valid invoice from your supplier. I understand that this may be an issue since you have already raised concerns about the authenticity of the product and canceled the shipment. However, it is important to work with Amazon to provide the necessary documentation to address their concerns.
I appreciate you taking the time to share your experience with the community. The insights and advice provided by the other sellers are invaluable for new sellers and the entire community. I wish you the best in resolving this issue with Amazon and getting your account reinstated. And please let me know if you need anything else!
Sincerely,
-Roxy
