Something wrong with he glb file 3d model
Hello, everyone
I'm trying to upload a 3d model,
Error message is reported:
something wrong with the glb file
"code": "INVALID_FILE",
"message":{
"issues": {
"messages": [
{
"code": "INVALID_FILE",
"message": "The triangle count 1896263, exceeds our maximum limit of 1000000, please ensure triangle counts meet prescribed 3D standards between 150000-200000."
}
]
}
If anyone knows how to fix this please let me know, really appreciate it!
Something wrong with he glb file 3d model
Hello, everyone
I'm trying to upload a 3d model,
Error message is reported:
something wrong with the glb file
"code": "INVALID_FILE",
"message":{
"issues": {
"messages": [
{
"code": "INVALID_FILE",
"message": "The triangle count 1896263, exceeds our maximum limit of 1000000, please ensure triangle counts meet prescribed 3D standards between 150000-200000."
}
]
}
If anyone knows how to fix this please let me know, really appreciate it!
0 replies
Glenn_Amazon
Hi there @Seller_sEE7fqHsABnP3,
I'm sorry you are having difficulties with your 3D Models. At this time I would recommend that you reach out to Seller Support to review your upload. If you are unable to get help from the team please provide your Case ID here and I will see what I can do to escalate. Thank you for your understanding.
-Glenn
