Poor Amazon customer service will ruin Amazon
In August, I contacted Amazon customer service because when I was changing the product price, the variant was automatically split by the system and the brand name was maliciously tampered with as generic. I told customer service that this was a system error, not my fault, and requested them to change it back. You can check my brand change records.Every day, different customer service representatives communicate with me. They don't even read emails, they just copy and paste a customer service representative's answer. After 40 days of communication, I met nearly 100 customer service representatives, most of whom were very irresponsible. I suspect that their daily work is just copying, pasting, drinking coffee, and brushing videos, and they have no investigation or patience. Due to constant changes in customer service, I had to constantly describe the problem. Finally, I met 2-3 responsible customer service representatives who told me they could help me solve the problem. When I was full of hope, the next customer service representative to reply to the email became another person, which meant everything had to start over again. If you want to solve the problem, you can only rely on your luck! I have sent hundreds of emails and it has been 40 days, but the problem still hasn't been resolved! I don't know how such low work efficiency can keep a Fortune 500 company alive. Is there a need for such irresponsible customer service? I know that Amazon has been outsourcing customer service to someone else since last year, and I think this will ruin Amazon. I hope that Amazon's senior management can see my emails. I hope you can take this issue seriously, and I will continue to send emails to your CEO and executive assistant (once a day). I don't know if they can see it, but I will persevere!
In case15784061651 , I have been in communication for 40 days and I will not stop sending it. I believe I will encounter a responsible customer service who can help me solve the problem. Whether it is 1, 2, or 3 years, I will not close this case until it is resolved! Wish me luck!
Poor Amazon customer service will ruin Amazon
In August, I contacted Amazon customer service because when I was changing the product price, the variant was automatically split by the system and the brand name was maliciously tampered with as generic. I told customer service that this was a system error, not my fault, and requested them to change it back. You can check my brand change records.Every day, different customer service representatives communicate with me. They don't even read emails, they just copy and paste a customer service representative's answer. After 40 days of communication, I met nearly 100 customer service representatives, most of whom were very irresponsible. I suspect that their daily work is just copying, pasting, drinking coffee, and brushing videos, and they have no investigation or patience. Due to constant changes in customer service, I had to constantly describe the problem. Finally, I met 2-3 responsible customer service representatives who told me they could help me solve the problem. When I was full of hope, the next customer service representative to reply to the email became another person, which meant everything had to start over again. If you want to solve the problem, you can only rely on your luck! I have sent hundreds of emails and it has been 40 days, but the problem still hasn't been resolved! I don't know how such low work efficiency can keep a Fortune 500 company alive. Is there a need for such irresponsible customer service? I know that Amazon has been outsourcing customer service to someone else since last year, and I think this will ruin Amazon. I hope that Amazon's senior management can see my emails. I hope you can take this issue seriously, and I will continue to send emails to your CEO and executive assistant (once a day). I don't know if they can see it, but I will persevere!
In case15784061651 , I have been in communication for 40 days and I will not stop sending it. I believe I will encounter a responsible customer service who can help me solve the problem. Whether it is 1, 2, or 3 years, I will not close this case until it is resolved! Wish me luck!
0 replies
Seller_CW0P5hgbsiqWX
Most all of seller support are either in foreign call centers or work-at-home employees.
Personally, I like the Pilipino call centers which I get from about 1:00-5:00 AM eastern time. They seem to have knowledgeable staff in the same room how can quickly sort out situation in one call.
While none of us like the support we get, I doubt if it will change, as the millions of dollars keeps coming into Amazon daily.
Seller_rI7BZIczK8iAC
Hello numbers and letters, a seller who calls seller support "Customer service" is a new and inexperienced seller. Seller support will NOT help you to fix whatever. Amazon is a self service platform and YOU have to learn how to set the machine and what button to press. For that you have countless help pages and Seller University in your seller central.
You will have much better help by creating a thread here in the forum describing your SPECIFIC problem.
Seller_5VOnBDGlS8fgS
good luck, Amazon stole over $2,000 from me
First lost my FBA, to this day tracking shows it still hasn’t been delivered, the gave me the back and forth for months until they started telling me it has been too long and it’s closed and they can’t do anything. Here I m over half a year later, NO Product and I minute my product cost and All FBA FEES associated. Amazon is one giant crook.
Seller_T0qOSBvVNLY7P
You are not a "customer" - you are a "enabler" for Amazon. Amazon's "customer service" is actually excellent - to the point of harming "enablers"
Sandy_Amazon
Hi @Seller_bjDrCs7GbSATE
This is Sandy assisting you in this post HERE.
Since this post is related to your other post, this is a friendly reminder that we ask sellers to create one post per topic.
I am currently working with the specialist team on the ASINs I mentioned in the other post. If you have any questions, please let me know there.
I am closing this post since it is duplicate and could cause confusion and delays on any ongoing investigations.
Best,
Sandy
