GET FAKE REVIEWS EVERY DAY!
Recently, my product has received some strange reviews. These reviews initially appear as 4-star reviews but express dissatisfaction with the product. These reviews then change to 1-star reviews the next day, making it impossible for me to contact the buyers through the backend. These reviews are all posted before the estimated delivery date of the product. After posted it, they request a refund. The reason for the refund is always "shipping address undeliverable," which leads me to suspect these addresses are fake, and these negative reviews are malicious reviews from competitors in the same category
These reviews exaggerate the product's flaws and even criticize features the product does not have. The attached pictures are not actual photos of the product but are taken from the product page or other buyers' reviews. Upon checking these buyers' profiles, I found that they left similar negative reviews for different products (but within the same category).
These reviews has negatively affected the ratings of my listing. I already report it but it doesn't any respond from Amazon. What can I do? How did you handle it? Any advice would be greatly appreciated.
GET FAKE REVIEWS EVERY DAY!
Recently, my product has received some strange reviews. These reviews initially appear as 4-star reviews but express dissatisfaction with the product. These reviews then change to 1-star reviews the next day, making it impossible for me to contact the buyers through the backend. These reviews are all posted before the estimated delivery date of the product. After posted it, they request a refund. The reason for the refund is always "shipping address undeliverable," which leads me to suspect these addresses are fake, and these negative reviews are malicious reviews from competitors in the same category
These reviews exaggerate the product's flaws and even criticize features the product does not have. The attached pictures are not actual photos of the product but are taken from the product page or other buyers' reviews. Upon checking these buyers' profiles, I found that they left similar negative reviews for different products (but within the same category).
These reviews has negatively affected the ratings of my listing. I already report it but it doesn't any respond from Amazon. What can I do? How did you handle it? Any advice would be greatly appreciated.
0 replies
Roberto_Amazon
Hello! @Seller_KNxEKetr2S5bk
This is Roberto. Thank you for using the Forums.
How did you report this issue? The standard path to report review is as follows:
- From the product detail page, find the review in question.
- Click the “Report abuse” link and follow the steps to report the review.
- You can also email community-help@amazon.com and report the review there (but know you’re not likely to get a reply from this alias, even if they take action).
However, if you do have the order ids, you may use the report abuse form, please see the link below:
Regards,
Roberto
Seller_ukp4wQBhsDYOp
Me too!!! I got 7 NON-VP nagative reviews at the same day!!! This is ridiculous! Where is justice?and what should i do?
