Request for Assistance in Reinstating Account - Compliance Issues Due to Ascend Ecom
Dear Amazon Team,
We are reaching out for guidance regarding the compliance issues that led to the suspension of our Amazon seller account. We acknowledge that the responsibility for this situation ultimately falls on us for choosing to work with Ascend Ecom, a supplier that failed to meet Amazon’s compliance standards. Their poor sourcing and documentation practices left us without the necessary authenticity records for our listings, which we recognize as a critical oversight on our part.
To make matters more challenging, Ascend Ecom has since shut down and is now facing legal action from the FTC, making it impossible for us to retrieve the required sourcing documents. However, we take full ownership of our mistakes and have taken decisive actions to correct them.
Actions We Have Taken:
- Terminated Relationship with Ascend Ecom – We have completely severed ties to ensure compliance moving forward.
- Strengthened Internal Compliance Measures – We removed all products sourced from Ascend Ecom and established an in-house compliance team to enforce stricter oversight.
- Partnered with a Verified Supplier – We now work exclusively with EE Distribution, a trusted and reputable supplier that meets Amazon’s compliance requirements.
Appeal Submission & Challenges Faced:
We have submitted an appeal that included:
- Amazon Services Management Agreement
- Proof of Payment
- Reputable Supplier Documentation
Despite our efforts, our appeal was rejected, and multiple attempts to escalate the case or receive direct feedback from Amazon have gone unanswered.
We understand that compliance is a seller responsibility, and we regret our past decisions that led to this issue. However, we have taken every step necessary to rectify our mistakes and ensure full compliance moving forward.
Seeking Community & Amazon Support:
- Has anyone else faced similar challenges due to working with Ascend Ecom?
- Were you able to successfully reinstate your account, and if so, what steps were effective?
- Is there anything additional we should be doing to address this situation?
We are eager to demonstrate our commitment to Amazon’s policies and selling standards and hope to find a resolution that allows us to continue operating in compliance. Any guidance, insights, or support from the Amazon team or fellow sellers would be greatly appreciated.
Thank you for your time and assistance.
Request for Assistance in Reinstating Account - Compliance Issues Due to Ascend Ecom
Dear Amazon Team,
We are reaching out for guidance regarding the compliance issues that led to the suspension of our Amazon seller account. We acknowledge that the responsibility for this situation ultimately falls on us for choosing to work with Ascend Ecom, a supplier that failed to meet Amazon’s compliance standards. Their poor sourcing and documentation practices left us without the necessary authenticity records for our listings, which we recognize as a critical oversight on our part.
To make matters more challenging, Ascend Ecom has since shut down and is now facing legal action from the FTC, making it impossible for us to retrieve the required sourcing documents. However, we take full ownership of our mistakes and have taken decisive actions to correct them.
Actions We Have Taken:
- Terminated Relationship with Ascend Ecom – We have completely severed ties to ensure compliance moving forward.
- Strengthened Internal Compliance Measures – We removed all products sourced from Ascend Ecom and established an in-house compliance team to enforce stricter oversight.
- Partnered with a Verified Supplier – We now work exclusively with EE Distribution, a trusted and reputable supplier that meets Amazon’s compliance requirements.
Appeal Submission & Challenges Faced:
We have submitted an appeal that included:
- Amazon Services Management Agreement
- Proof of Payment
- Reputable Supplier Documentation
Despite our efforts, our appeal was rejected, and multiple attempts to escalate the case or receive direct feedback from Amazon have gone unanswered.
We understand that compliance is a seller responsibility, and we regret our past decisions that led to this issue. However, we have taken every step necessary to rectify our mistakes and ensure full compliance moving forward.
Seeking Community & Amazon Support:
- Has anyone else faced similar challenges due to working with Ascend Ecom?
- Were you able to successfully reinstate your account, and if so, what steps were effective?
- Is there anything additional we should be doing to address this situation?
We are eager to demonstrate our commitment to Amazon’s policies and selling standards and hope to find a resolution that allows us to continue operating in compliance. Any guidance, insights, or support from the Amazon team or fellow sellers would be greatly appreciated.
Thank you for your time and assistance.
3 replies
Levi_Dylan_Amazon
Hello @Seller_e882snmTdx1Se,
Thank you for sharing concerns with your account deactivation here on the forums.
I see that you previously were working with an unreliable supplier and this led to the authenticity issues, ultimately restricting your account. I understand that the lack of clarity and support during this situation is causing a great deal of frustration for you, so I am here to take a look and provide guidance however I can.
So that I can have the opportunity to review this in detail, can you please post the deactivation performance notification here in this thread? Please be sure to remove any personal information first. If you have a case log ID from your account, please provide this also, as having this information will be very helpful.
I am looking forward to your response and supporting you during this time. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
