Missing customization information ( shipstation )
Hello,
Upon printing the packing slip using ShipStation software, we encounter an issue where customization information, such as custom name, color, size, etc., is not displayed. We reached out to ShipStation, and they mentioned that they do not receive information from Amazon.
How can we resolve this matter? Is there an email address on the Amazon side where we can report this issue? we don't face this problem with Etsy. Also, When we print the packing slip within Amazon Seller Central, all information is included.
Thank You
Missing customization information ( shipstation )
Hello,
Upon printing the packing slip using ShipStation software, we encounter an issue where customization information, such as custom name, color, size, etc., is not displayed. We reached out to ShipStation, and they mentioned that they do not receive information from Amazon.
How can we resolve this matter? Is there an email address on the Amazon side where we can report this issue? we don't face this problem with Etsy. Also, When we print the packing slip within Amazon Seller Central, all information is included.
Thank You
0 replies
Seller_jvpxdrhdlNEo5
@priscilla_amazon Can we take a look at this?
priscilla_amazon
Hi @Seller_jvpxdrhdlNEo5and @Seller_tfJYchbIZsTUy, I checked in with the Custom team and they confirmed there are no issues on our end as the information is successfully sent to ShipStation, however it seems they are unable to receive it.
Our suggestion is to raise this concern directly with ShipStation and in the meantime, download a Custom order report files and access the customization information manually until ShipStation can identify a solution in their system.
Additional information on Custom order report: https://sellercentral.amazon.com/help/hub/reference/G201822830
Keep us posted!
Priscilla
