Amazon not addressing issue - California Restriction
Mods please help!!!! Amazon is repeatedly NOT addressing my issues in case 17598797021. I sell Live Plants, however several of my ASINs are being restricted for sale in California due to the following reason: "This product does not meet California air cleaner regulation requirements, and cannot be shipped to California" I am NOT selling air cleaners or any product that needs certification and regulation to sell in California. I am selling Live Plants. Amazon support in my case just does not need to comprehend that and has provided zero help at all in this case. Can someone help me get this case looked at by a knowledgeable team and help me get a resolution so I can continue to sell my live plant to customers in California? How do I escalate my case??
Amazon not addressing issue - California Restriction
Mods please help!!!! Amazon is repeatedly NOT addressing my issues in case 17598797021. I sell Live Plants, however several of my ASINs are being restricted for sale in California due to the following reason: "This product does not meet California air cleaner regulation requirements, and cannot be shipped to California" I am NOT selling air cleaners or any product that needs certification and regulation to sell in California. I am selling Live Plants. Amazon support in my case just does not need to comprehend that and has provided zero help at all in this case. Can someone help me get this case looked at by a knowledgeable team and help me get a resolution so I can continue to sell my live plant to customers in California? How do I escalate my case??
8 replies
Seller_Ih36w0EgKTGyT
ASINs currently affected:
B0DQ1TGL7L
B0DQ1L9XWM
B0DQ1PZVP8
B0DHD4LYKK
B0D8JP4XRW
B0D8JP2G6Z
B0DHD61K4P
B093JWHZ8R
B0D8JP3XYL
B093JS985Z
B0DWT9PYXQ
B093LPMB9D
B0DWTBRX9M
B093LRH4FL
B093LMWMR3
B0DWTCTV45
B0DWTGVX2J
B0DWTG14NX
B0DWTCWYHX
B0DWTDKVM7
B0DWTFGMNG
B093LNKLZ2
B093LPT9BL
B0958VKTMN
B0958Z5RPX
B0958MDYTB
Seller_i6S8knzW6zU6Z
Hi @Seller_Ih36w0EgKTGyT,
I took a look at one of the affected ASINs you mentioned (B0DQ1TGL7L), and I noticed something that might be contributing to the restriction: the listing refers to “air purification” in multiple places, which could be setting off Amazon’s automated checks for air-cleaning devices — especially those restricted in California.
Here are a few spots where this shows up:
- Title: “Natural Air Purifier”
- Product Information Table: “Special Feature: Air Purification”
- Bullet Point #4: Describes the plant’s “natural air purifying qualities” and references NASA studies: “Houseplants are well known to be a healthy addition to your home due to their natural air purifying qualities. Many houseplants have been identified by NASA as able to filter toxins out of the air, allowing you to breathe easy!”
I completely understand that you’re selling live plants — not regulated air purifiers. But in my experience, even subtle phrasing can sometimes lead to misclassification, especially when it overlaps with terminology used in regulated product categories.
In some cases, sellers have had success resolving issues like this by rewording or removing the problematic language. Even if Support manually clears the listing now, you might run into the same flag again later unless the language is adjusted.
Of course, it's totally your call how you want to handle it — I just wanted to offer a perspective in case it helps you get this resolved more quickly.
Wishing you all the best.
Michael
Seller_Ih36w0EgKTGyT
Are any of you able to get someone to look at my case?? I continue to get the same generic reply which has nothing to do with my issue!
@Jameson_Amazon
@Danny_Amazon
@Michelle_Amazon
@Dougal_Amazon
@Sandy_Amazon
@Jim_Amazon
@Connor_Amazon
@Bryce_Amazon
Manny_Amazon
Hello @Seller_Ih36w0EgKTGyT,
Thanks for posting your inquiry. As @Seller_i6S8knzW6zU6Zsaid, the phrasing mentioned could be a reason why your ASINs are being restricted. I would recommend that you work with Seller Support to update and adjust the language for additional review.
Regards,
- Manny