5 identical boxes + 1 additional box does not work for Amazon-optimized shipment splits

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_WY1FDS1qTfG3S

5 identical boxes + 1 additional box does not work for Amazon-optimized shipment splits

As @Dominic_Amazonexplained in this post reply, to get Amazon-optimized shipment splits, "the shipments must include at least five identical cartons. Adding an additional shouldn't have an impact."

However, when we did 5 identical boxes + additional boxes, and we were not able to Amaozn-optimized shipment splits. We are able to get Amazon-optimized shipment splits if we have 5 identical boxes + no other boxes.

It also works if we have 6 identical boxes, or 7 identical boxes. However, as soon as we add a box that is not identical, the "Amazon-optimized shipment splits option" becomes grayed out.

Is anyone else having this problem?

We have a massive backlog of unshipped products due to this issue. With 650 kg of products over 75 boxes, we can find a way to get "Amazon-optimized shipment splits" to show up. We're happy to ship to multiple locations and meet Amazon's requirements, but we just can't figure out how.

I hope the requirement isn't that every box we ship must be identical.

Any help from Amazon mods would be greatly appreciated!

66 views
8 replies
Tags:FBA, Ship to FC
20
Reply
0 replies
user profile
Seller_BvNn9e09DTHxy

@Seller_WY1FDS1qTfG3S@Dominic_AmazonRunning into the same issue here. Spent over 2 hours on phone with customer service. It seems there must be 5 identical boxes for EVERYTHING now which is going to be insane to manage.

https://sellercentral.amazon.com/help/hub/reference/GC3Q44PBK8BXQW3Z

"To qualify for the Amazon-optimized inbound option with no inbound fee, your shipments must include at least five identical cartons or pallets per item"

So 5 identical boxes for each item..... I'm shocked more people are not freaking out about this.

20
user profile
Seller_WY1FDS1qTfG3S

Bumping this to hopefully get more attention on this issue!

@Dominic_Amazon@Bryce_Amazon@TaylorR_Amazonare you able to help?

10
user profile
Jameson_Amazon

Thank you for reaching out about this and for your patience here, @Seller_WY1FDS1qTfG3S!

I'd be happy to take a further look into this situation to better determine what may be going on here. When you have a moment, can you please send me your case IDs for your shipment?

Thanks again,

Jameson

20
Follow this discussion to be notified of new activity