We were originally going to post a forum page asking for help with 1 of a few problems we have had on Amazon, however it appears Amazon doesn't know when to stop messing with stuff that works. So this post will have a few sections within. If there are any moderators that read this post, what are we supposed to do about these issues? For any other sellers that have issues like these, or more. Hope you can find some solace in knowing you are not alone. So let's begin.

Issues with Old/legacy product pages.

We have opened several cases about older legacy pages being hijacked, or just having incorrect information and images. We have been unable to get any help from seller support in resolving these issues. Even with detailed images of the physical item we can't get any help correcting these problems. These range from images not following Amazon's guidelines, Images showing different region releases of products, Images showing completely different items, minor spelling mistakes in the title, minor errors in the details of the item, individual sellers describing Their own offer on the description, and more The response we almost always get is "The Brand Owner is in control of the Product detail Page" Worse still is for some of these Old legacy items, the "Brand Owner" went out of business years ago, so who is monitoring the Product detail page, or better yet who is changing these Product detail pages. We have tried opening cases with seller support. We have tried reporting abuse through Amazon's report abuse page, Usual response is We found no violations for the violation type reported. How are 3rd party sellers supposed to fix issues in Amazon's catalog?

Issues with Amazon's many teams, Support, Safe-T claim, A-to-Z, report abuse, etc.

We have had many problems where the various teams for certain systems don't follow Amazon's policies. We have tried pointing these various teams to Amazon's help pages, but we have gotten these same teams pointing to other help pages, sometimes unrelated help pages. Can Amazon please look into simplifying, and unifying some of their policies and policy pages? Even if everything was better sorted, and conflicting information was eliminated this would help all sellers with the various difficulties of selling on Amazon. The latest example we have is a Safe-T claim, where the Safe-T claim team continued to state the return was eligible for free return shipping due to a help page on Amazon's Buyer Support side, even though Amazon's policy states buyer faulted returns can have return shipping deducted.

Issues with Amazon adjusting working tools/pages.

We noticed today with no warning Amazon changing the add a product, and add offer pages. Both of these pages worked fine in their previous state. However the new pages suddenly caused problems as we suddenly needed to learn what was changed, and where the various sections were moved to. Amazon if a system works, and doesn't have any problems you don't need to change it. The latest design issue we saw was that the new Add a Offer page now has the condition in 2 different places, with them both being required to change the condition of an offer. These condition drop lists are in different locations and make it confusing and difficult to know how to change the condition of the offer.

Last thoughts

We have sold on Amazon for several years under the various storefronts we have been organized under. We understand the importance of making sure tools are adjusted as they need to be to fix problems, but the constant changes and problems caused by these poorly planned adjustments makes it very difficult to sell on Amazon. If Amazon wants to improve their system, and encourage sellers to stay, listening to the issues through their forum may be a good way to start.