Please help us review compliance
We have 4 products that are considered children's toys. We are very willing to cooperate with Amazon's investigation, so we have provided CPC certificates and reports. But it has been a month since the submission of materials, and these cases are still under review. Because it is currently the hot selling season for our products, we urgently need to restore the Listings.
Please help us urge the review!
Thank you!
Please help us review compliance
We have 4 products that are considered children's toys. We are very willing to cooperate with Amazon's investigation, so we have provided CPC certificates and reports. But it has been a month since the submission of materials, and these cases are still under review. Because it is currently the hot selling season for our products, we urgently need to restore the Listings.
Please help us urge the review!
Thank you!
0 replies
Cooper_Amazon
Good Evening @Seller_62Y5XQdWdXxwW,
I wanted to reach out as you mentioned you would like your compliance documents to be expedited for review as it has been over a month since you have submitted them.
Can you please share the Compliance CASE IDs that are related to these 4 products so I may escalate them to the Compliance team for review?
I also wanted to provide you with some best practices I have created when it comes to compliance documentation review -->HERE<--
I look forward to hearing back from you soon with the CASE IDs. Have a lovely rest of your week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_62Y5XQdWdXxwW,
I wanted to share an update regarding your compliance document submission for each of your cases:
CASE 16902444151 ❌
- ASIN ending in VT7C is missing compliance information as the product does not contain images in the detail page. For us to move forward with the review of your product(s), please upload a product image into the detail page and let us know when you have done so.
- ASIN ending in VT7C is missing compliance information the recommended age grade attribute listed on the product detail page does not match the age grade of the product in the test report(s) you submitted. To move forward with the approval process, please submit a document from a [Consumer Product Safety Commission (CPSC)-accepted,] laboratory that confirms that your product was tested for the Age Grade listed on the detail page, or please update your detail page to the Age Grade detailed in the report.
CASE 16881267111 ✅
- ASIN ending in G2KL compliance documents have been approved and the listing is back live on the website.
CASE 16881537631 ❌
- ASIN ending in 3XQ5 is missing compliance information as the product does not contain images in the detail page. For us to move forward with the review of your product(s), please upload a product image into the detail page and let us know when you have done so.
CASE 16881267121 ❌
- As ASIN ending in WGF7 is a bundle, its missing several testing reequipments and images required for compliance review. To learn about the full extent of missing information, please review CASE ID 16902444151 as soon as possible.
Feel free to let us know if you have any questions regarding the information shared above. Have a marvelous rest of your Monday.
Sincerely, Cooper_Amazon
