UPS returned FBM package to HEBRON, KY.
Order ID: # 112-9040430-1850629
Buyer provided wrong address, UPS could not deliver and returned this package to HEBRON, KY, an amazon warehouse address.
Our ship from address is perfect to receive UPS package/return so there must be something Amazon can and should do to prevent this from happening.
Buyer filed A-Z claim before the package was returned and got full refund.
Now Amazon has our package and we bear the $200 loss.
@KJ_Amazon help?
Thanks.
UPS returned FBM package to HEBRON, KY.
Order ID: # 112-9040430-1850629
Buyer provided wrong address, UPS could not deliver and returned this package to HEBRON, KY, an amazon warehouse address.
Our ship from address is perfect to receive UPS package/return so there must be something Amazon can and should do to prevent this from happening.
Buyer filed A-Z claim before the package was returned and got full refund.
Now Amazon has our package and we bear the $200 loss.
@KJ_Amazon help?
Thanks.
0 replies
KJ_Amazon
Hello @Seller_MTc2gHJZQeIT7 Thanks for sharing these order/claim details.
Our partner team reviewed that claim, and I am happy to let you know that your appeal was successful. A credit for the claim amount will be applied to your account ODR will not be impacted. The changes should reflect within next 48 hours.
