How does Amazon FBA's customer service do after-sales?
Recently, I often encounter buyers to buy products, because of improper use, the product failure, however, there is no way to contact us directly and directly under the product to leave a bad reviewer, and then, so that we sellers and then take the initiative to contact them. This makes the buyer very annoyed, but also let us do a good job after-sales service seems very passive.
I do FBA, I would like to know, the current Amazon after-sales process is how? If buyers encounter problems, is it easy to contact us directly for technical support, in order to provide them with quality after-sales service?
I hope to answer, thank you.
1 reply
Seller_z3XfkorVSmnEY
It depends. Amazon does not make it easy to contact the seller. (Just look at one of your recent orders and see if you can figure it out.) IF buyers can figure out the UI they can contact the seller, but most get funneled into a chat with customer service. And typically, once a customer says the product doesn't work, customer service offers a refund.
