barcode cannot be scanned.
Hello. A few items I sent to Amazon FC warehouses were missing. The reason is that the barcode cannot be scanned. I have never experienced such a problem with any of my shipments so far. I told Amazon not to hold me responsible for such a problem, but I don't know if this is enough. What should I do? People who have experienced this please help me.
barcode cannot be scanned.
Hello. A few items I sent to Amazon FC warehouses were missing. The reason is that the barcode cannot be scanned. I have never experienced such a problem with any of my shipments so far. I told Amazon not to hold me responsible for such a problem, but I don't know if this is enough. What should I do? People who have experienced this please help me.
2 replies
Seller_nRFmxiQg4EGrw
I have heard from another seller (who no longer posts on the NSFE) that the new scanners that Amazon is switching to do a poor job with glossy labels. Since he had his FNSKU printed on the item, he had to revamp his packaging process (this is a big seller).
If your labels are glossy, try switching to a more matte finish label.
If that's not it, I have no idea.
Topher_Amazon
Hi @Seller_pxN9p9Jc5i9Kx, is there any chance you have an open case with seller support on this issue I can look into?
