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Seller_epgONY12KqeHA

Videos Rejected "This video is in a language that is not the primary language of the intended store." It is in English for United States Store

Hello,

I uploaded 2 videos & both got rejected because of "This video is in a language that is not the primary language of the intended store." I made these videos in English & the videos are for my United States Marketplace. I followed the support team's generic response to send an email to community-help@amazon.com, but I haven't gotten a response for weeks.. Please help.

Case ID ID 17053700111

@Danny_Amazon

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Seller_epgONY12KqeHA

Videos Rejected "This video is in a language that is not the primary language of the intended store." It is in English for United States Store

Hello,

I uploaded 2 videos & both got rejected because of "This video is in a language that is not the primary language of the intended store." I made these videos in English & the videos are for my United States Marketplace. I followed the support team's generic response to send an email to community-help@amazon.com, but I haven't gotten a response for weeks.. Please help.

Case ID ID 17053700111

@Danny_Amazon

10
36 views
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Manny_Amazon
In reply to: Seller_epgONY12KqeHA's post

Hello @Seller_epgONY12KqeHA,

Thanks for posting to the Forums. I've reviewed the details of this issue. The community-help@ is no longer an active email for appeals for video rejections. Please use the path mentioned in the recent article I've written called 🚨[Process Update] - Video Review Appeals🚨to appeal your video rejection. This will send an email to the Community Moderation team where you can discuss your video rejection reason and appeal.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know, and I'll look into options for escalation.

Regards,

- Manny

10
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Seller_kWzASERYhgus6
In reply to: Seller_epgONY12KqeHA's post

I uploaded 12 videos that were all created from the same template. 2 have been approved and 5 have been rejected because of "language" - ????? how is that possible?

I have one store and the language matches what I put in the video data. There is no speaking in the videos. The text is repeated VERBATIM in each video. The only difference is the product image shown in the first 5 seconds and the background of a slide in the 4 seconds after that.

What kind of insane review process is this?

10
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Seller_epgONY12KqeHA

Videos Rejected "This video is in a language that is not the primary language of the intended store." It is in English for United States Store

Hello,

I uploaded 2 videos & both got rejected because of "This video is in a language that is not the primary language of the intended store." I made these videos in English & the videos are for my United States Marketplace. I followed the support team's generic response to send an email to community-help@amazon.com, but I haven't gotten a response for weeks.. Please help.

Case ID ID 17053700111

@Danny_Amazon

36 views
10 replies
10
Reply
user profile
Seller_epgONY12KqeHA

Videos Rejected "This video is in a language that is not the primary language of the intended store." It is in English for United States Store

Hello,

I uploaded 2 videos & both got rejected because of "This video is in a language that is not the primary language of the intended store." I made these videos in English & the videos are for my United States Marketplace. I followed the support team's generic response to send an email to community-help@amazon.com, but I haven't gotten a response for weeks.. Please help.

Case ID ID 17053700111

@Danny_Amazon

10
36 views
10 replies
Reply
user profile

Videos Rejected "This video is in a language that is not the primary language of the intended store." It is in English for United States Store

by Seller_epgONY12KqeHA

Hello,

I uploaded 2 videos & both got rejected because of "This video is in a language that is not the primary language of the intended store." I made these videos in English & the videos are for my United States Marketplace. I followed the support team's generic response to send an email to community-help@amazon.com, but I haven't gotten a response for weeks.. Please help.

Case ID ID 17053700111

@Danny_Amazon

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Manny_Amazon
In reply to: Seller_epgONY12KqeHA's post

Hello @Seller_epgONY12KqeHA,

Thanks for posting to the Forums. I've reviewed the details of this issue. The community-help@ is no longer an active email for appeals for video rejections. Please use the path mentioned in the recent article I've written called 🚨[Process Update] - Video Review Appeals🚨to appeal your video rejection. This will send an email to the Community Moderation team where you can discuss your video rejection reason and appeal.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know, and I'll look into options for escalation.

Regards,

- Manny

10
user profile
Seller_kWzASERYhgus6
In reply to: Seller_epgONY12KqeHA's post

I uploaded 12 videos that were all created from the same template. 2 have been approved and 5 have been rejected because of "language" - ????? how is that possible?

I have one store and the language matches what I put in the video data. There is no speaking in the videos. The text is repeated VERBATIM in each video. The only difference is the product image shown in the first 5 seconds and the background of a slide in the 4 seconds after that.

What kind of insane review process is this?

10
Follow this discussion to be notified of new activity
user profile
Manny_Amazon
In reply to: Seller_epgONY12KqeHA's post

Hello @Seller_epgONY12KqeHA,

Thanks for posting to the Forums. I've reviewed the details of this issue. The community-help@ is no longer an active email for appeals for video rejections. Please use the path mentioned in the recent article I've written called 🚨[Process Update] - Video Review Appeals🚨to appeal your video rejection. This will send an email to the Community Moderation team where you can discuss your video rejection reason and appeal.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know, and I'll look into options for escalation.

Regards,

- Manny

10
user profile
Manny_Amazon
In reply to: Seller_epgONY12KqeHA's post

Hello @Seller_epgONY12KqeHA,

Thanks for posting to the Forums. I've reviewed the details of this issue. The community-help@ is no longer an active email for appeals for video rejections. Please use the path mentioned in the recent article I've written called 🚨[Process Update] - Video Review Appeals🚨to appeal your video rejection. This will send an email to the Community Moderation team where you can discuss your video rejection reason and appeal.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know, and I'll look into options for escalation.

Regards,

- Manny

10
Reply
user profile
Seller_kWzASERYhgus6
In reply to: Seller_epgONY12KqeHA's post

I uploaded 12 videos that were all created from the same template. 2 have been approved and 5 have been rejected because of "language" - ????? how is that possible?

I have one store and the language matches what I put in the video data. There is no speaking in the videos. The text is repeated VERBATIM in each video. The only difference is the product image shown in the first 5 seconds and the background of a slide in the 4 seconds after that.

What kind of insane review process is this?

10
user profile
Seller_kWzASERYhgus6
In reply to: Seller_epgONY12KqeHA's post

I uploaded 12 videos that were all created from the same template. 2 have been approved and 5 have been rejected because of "language" - ????? how is that possible?

I have one store and the language matches what I put in the video data. There is no speaking in the videos. The text is repeated VERBATIM in each video. The only difference is the product image shown in the first 5 seconds and the background of a slide in the 4 seconds after that.

What kind of insane review process is this?

10
Reply
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