Ignored by Amazon FBA Support for Lost Inventory Claim - Need Help

Hello, everyone,

I’m in urgent need of advice about a missing inventory issue with Amazon FBA. I manufacture and assemble my own product, which consists of three separate parts that I put together before sending the completed product to Amazon. Recently, one of my FBA shipments (ID: FBA17QG70Y5J) was lost while being transported by UPS on behalf of Amazon. The total value of this lost inventory is over $4,000, and I'm struggling to get Amazon to address the issue.

Case Id 15651677671

I have more case ids upon request

Here’s what has happened:

Request for Documentation: Amazon initially requested proof of ownership for my products, so I sent invoices from each of my manufacturers. When they rejected these invoices, saying they wanted a packing slip instead, I created one exactly to their specifications, including tracking info and shipment details.

Being Ignored: Despite following their instructions and providing everything requested, I’ve opened over eight separate cases and am repeatedly being ignored. Customer service either stops replying or simply ends the chat when they feel like it. I’ve requested to speak with a supervisor, but they say that the supervisor can only respond by email. When I provide information in response, they still don’t follow up.

Repeated Requests Without Resolution: I’ve done everything Amazon has asked, followed their instructions, and provided all documentation. Yet, my cases keep getting passed from one representative to another, and no one seems to genuinely review or process my claim. Amazon’s FBA reimbursement policy clearly covers lost inventory, but it feels like I’m being stonewalled, and $4,000 worth of inventory is in limbo.

Has anyone experienced similar treatment from Amazon? Are there any steps I can take to escalate this issue or ensure that my claim is handled properly? I just want Amazon to follow their own policies and address my claim fairly. Any help or guidance would be greatly appreciated.

Thank you!